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Complaint Details
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Initial Complaint
09/08/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The company cannot figure out how to remove unwanted mailing catalogs. I have requested in writing to be removed from the catalog mailing list and any other mailing correspondence. The company says they can’t find the name printed on the mailing catalog so I can’t remove it. Looks like an issue with data management security and storage. The company might also need to update its privacy statement.Business response
09/15/2021
Thanks for the letter you sent September 8 regarding the complaint about our “Do Not Mail” system at
Posty Cards. It seems Ms. ******* did indeed uncover a training issue that has since been addressed.
Our customer service team searches customer and prospect data bases upon when they receive
removal requests. Names are usually easily found and removed at this point. When Ms. *******’s
name wasn’t found on either file, her name should have been forwarded to the marketing team for
further investigation. We did find the source of the mailing to the address listed on the complaint
(under a different person’s name) which was an account sign up on our website. We have since
deleted the address from all future mailings and re-trained our entire customer service staff of the
correct way to handle such requests.
We apologize for the inconvenience caused by this error.
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Contact Information
1600 Olive St
Kansas City, MO 64127-2539
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.