ComplaintsforFiorella's Jack Stack Barbeque
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Complaint Details
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Initial Complaint
01/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a product that claimed "burnt ends with barbeque sauce" but turned out that the product was burnt ends IN barbeque sauce to which we had to throw out due to one ingredient within the sauce that I was highly allergic to. Their product even showed a photo that their burnt ends were naked with the barbeque sauce behind the burnt ends. That is why I bought it. But everything was mixed together forcing me to throw it away due to a specific ingredient within their sauce. I have looked at many burnt ends and briskets and other form of same type of meat and if the sauce is mixed with the meat they use the phrase "...IN barbeque sauce" but not this company has lied and claims 'with' and providing a picture of naked burnt end to makes consumer lead to believe that the sauce is separate from the meat.Initial Complaint
07/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
the last two times i've ordered jack stacks my food has been not cooked all the way. they usually do a great job but recently i've lost $50 each visit. when i try to call im put on hold and can't speak with management. i understand they may be busy or short staff. i request a $100 gifted to be mailed to my residence.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.