ComplaintsforState Line Chrysler Dodge Jeep Ram

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had my tires done here and nowhere else up on looking for my key lock for tires that goes back in my glove box was not put back in there I have no key to my tires now they are up under new ownership I’m highly upset because what am I supposed to do I need a replacement and they are telling me they are not responsible!! How not ? Could someone please look into this matter

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to the dodge dealership for a brake job because i wanted OEM which they stated i would receive. Instead they put cheap brake pads and rotors from oreillys which caused my dodge charger to squeak continuously at every stop. They refused to fix problem unless i paid them more money. They treated me less than,, i saw them reason and use professionalism with there white customers but treated me a black paying customer as a nuisance and accused me of lying and disrespecting me at every turn. Service manager told me i needed to pay to print my paperwork but when a white customer asked they printed no problem. I am appalled at the treatment I received. They have even refused to do warranty work. I have had to miss work and bring my car in a total of ten times just to be given the run around and them tell me the problem is fixed when it is not. They even smeared chocolate on my seat during a visit. I have never in my life dealt with a dealership like this. At this point i do not trust them to touch my car anymore

• Initial Complaint

  04/25/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On January 12, 2023, I went to Chrysler Dodge Jeep ram on State line.( which is now cable dahmer ). I traded in my 2011 Honda Accord for a 2021 Toyota Camry.I put down $1,000 for this Camry. I test drove the car, noticed a sensor light going off and asked them to then fix it. After I test drove the car I never received the car. It went straight to the shop. The car has been in the shop being worked on for a sensor light for about five months. **** ******** (the owner that sold the dealership ) kept me in a loaner car (cars off their lot) for these five months. About a week ago on April 12 2023 the owner of Chrysler Dodge Jeep ram called me (****) and said that he has sold the dealership and that I needed to bring back my loaner car that I was in. I then replied to him “what about me having a car ? The Camry that you gave me is not working and you’ve been working on it for months I don’t want it, or trust that it’s even all of a sudden fixed now because you sold the dealership and want me to bring back this car.” He then replied “ I’m not sure what to tell you but I need that loaner car back as soon as possible”. **** ******** owes me a car I traded in my car to him. The car that he gave me did not work out or does not work at all , therefore he is then supposed to pay me for my car that I have basically given him now. And he also needs to returnback my down payment Of $1000 that I put down. Since I’ve gotten this car( the broken one ) I called and checked on it numerous times, each time they were telling me that it would be ready soon. I’ve never received the car as of today April 25,2023. Now **** is threatening to report the car stolen and threatening me jail time to bring back the loaner car. I assured **** that he owes me a car or he owes me money for a car because I traded in a car to him and never received a car back from him. I do not advise anyone to go to this dealership. It is fraud. Cable Dahmer is now the company and cannot assist me what so ever.

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/14/22 we had our car towed to State Line Dodge Chrysler Svc Ctr with their approval at 4:01pm. We called them on 12/15/22 at 2:39p.m. & were told they couldn't look at the car until tomorrow. The dealership stated they did a diagnostic check on 12/16/22 & it was the battery. We told them to fix the battery & do a tune-up but anything other than that to call us for approval. On 12/17/22 my husband called & they stated it wasn’t the battery and that they would have someone look at it more. On 12/19/22 at 4:41pm we spoke with them and were told they will call us in the morning & it was almost done but it kept revving to so many RPM’s. We called back after the holiday on 12/27/22 at 4:31pm & they stated they were going to have an electrician look at it since it wouldn't stop revving. We called back on 1/5/23 & it was still not done & they had no explanation. We gave them time to figure it out as requested. We hadn’t heard back so we called back on 1/1023 to be told our car was picked up! They couldn’t tell us who picked it up or when they last touched it. They never said what was wrg with it & the Svc Dept Mgr was rude & not even trying to help. I was told it's my problem, file an ins claim & a police rpt. I filed a police rpt. The officer that took the rpt called & spoke w/ the svc ctr. They stated they were looking at the footage & a White Tow Truck came in & damaged several vehicles & stole my car. They were supposed to send the footage w/i 7 to 10 days. On 1/24/23 I went up to the dealership (its recorded) to get an invoice of the work done on my car & also had **** svc dept mgr write down the date they saw my car being stolen. He wrote down a different date & a different stmt he gave the officer who took the rpt. He stated that a Black Repo Truck took the car on 1/11/23 at 11:03 am. We've confirmed my car was never repossessed. The police have requested footage 5 times & **** gave him a faulty email & they gave another date 12/28/22 the car was stolen.

  Business response

  03/28/2023

  This is now a KCPD matter

   

  Pete Macey

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I bought a Dodge Durango from this company Aug 14th 2021. I was given a power train warranty through the dealership. The beginning of Feb 2023 the car started having obvious transmission issues. I took the car to them and they said they found zero issues. I had to pay $200 dollars for the diagnostic test. I took the car home and it was still malfunctioning. So I took it to certified transmission. They found my engine was leaking oil. I took it back to the dealership with the findings, so they could fix it. They did. Or so I was told. After paying over $400 to get the car back, the car still was not fixed, and it actually became worse. I took it back to certified transmission where they tested it again and informed me that my transmission needed to be replaced. They were also shocked that the dealership didn’t catch it even though they claimed to have given my car a transmission flush. And to top it off my car STILL had the Same oil leak the dealership claimed they repaired. (I have receipts). I called the dealership with the findings and was told that a new transmission is covered under the power train warranty. However after getting it towed to the dealership they claimed they couldn’t find an issue. However today (Feb 28th) the mechanic informed me that he let a tech drive my car to his home last night and that he lived 30miles away, and that he couldn’t duplicate the issue, but he did verify that there’s a Clunk when driving it. (That didn’t make sense because he literally just said he couldn’t duplicate the issue..THAT was the issue) But I automatically KNEW he was lying about the tech driving my car home because I get automatic alerts to my phone ANYTIME my car is moved. My car didn’t move until 9ish am. My power train warranty is up in august of this year. I truly feel like they’re just trying to avoid replacing it, and are willing to allow me to drive myself and my three children around in a dangerous vehicle. I’ve yet to hear anything back about my claim.

  Business response

  03/15/2023

  This is **** owner, please call me personally to help rectify.  **********

  Customer response

  03/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  Complaint: ********
  I am rejecting this response because:  I’ve tried to get in contact with **** recently, with zero success. I’ve done business with this company for almost two years now. They have my phone number. **** could easily look it up if he truly wanted to rectify this situation. I will add, that a transmission was put into my car but upon receipt it showed that the transmission put into my car already has 108,000 miles on it. Im extremely disappointed with their business.. and extremely disappointed that this is the way he does business. 
  Regards,  *** *****

• Initial Complaint

  01/20/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  see Attached document

  I am being charged $4687.80 to pay for plates and registration for my truck, purchased on 12/10/2022. These charges are for Missouri, but I told the sales team I lived in Olathe Kansas.
  

• Initial Complaint

  12/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Drove all the way from Nebraska to Kansas City MO, to this dealership was told the vehicle I got the e-price for was sold half way down there and they had a blue indigo 2022 Dodge challenger R/T come fresh off the truck that same day! Which was a lie, when we got there it was dark and the car was filthy dirty wasn’t even presentable. It had bird crap on it. No windshield wiper fluid, and I could barely see out the windows. They were going to let me just take the vehicle like that, but one of the sales managers had went and clean the vehicle. Then drove all the way back to Nebraska woke up the next morning found dent scratches and damages over $5000 on the vehicle then comes to find out the vehicle they said was sold is the exact vehicle I was driving down there for. owner said that they would take care of the problem and fix the damages, but wouldn’t pay that amount to get it fixed had contacted dodge Chrysler corporation still have a open case because problem has not been fixed or resolved. Very disappointing. Makes me never ever want to buy a Dodge product ever again… owner tells dodge one thing, then goes back on their words and tells me a different thing getting your dream vehicle shouldn’t be this hard and frustrating including a brand new 2022 dodge challenger, RT and it’s sad that even the sales person had admitted that there was chipped paint and scratches on the car when they were washing it but never told us before driving it off the lot and turn around so that they could turn around and say that we did the damages to the vehicle , but let’s be real in all reality who is going to drive a brand new vehicle almost $48K off the lot and drive back home and then damage the paint just to take it back, driving another 6 hours to get free repairs makes no sense….. which sounds ridiculous. and then say that sometimes it comes off the shipping truck like that, then having the sales manager telling me that they have had that vehicle for a couple of days. #buyerbeware

  Business response

  12/07/2022

  Dear BBB

  We have reached an agreement with ***** **** = the refund was issued.

  If ***** now wants to change the agreement I have no knowledge of this, but we already agreed to a resolution.

  ***** *****

  Customer response

  12/09/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  I am rejecting this response…. Please click attachment for full reason and response! 
  Regards,
  
  ***** ****

  Complaint: ********
  I am rejecting this response because: this is the agreement we had come to, he was supposed
  to let me know Monday Dec 5, 2022 and get in contact with me on scheduling a time to come
  down for the repairs to be done. But I didn’t hear from him so I had reached out VIA email... he
  said that he is scheduling it now, told him okay and to let me know.... Two days had passed
  then I heard no response. Then I filled the complaint with the BBB, then he reached out. Now
  the he agrees to do what he told the case manager at dodge the first time he will do. Then
  comes to find out with a pdf he sent me he didn’t send the check like he said he would last
  week. And now the process is going to be longer for it to reach the bank and get processed
  mean while still waiting on him to make a date to schedule but now the weather is crappy and I
  know I have 120 days to get it fixed but living in the Midwest like last year in February and
  March we had snow and don’t know what the weather will be like. That’s why I would prefer to
  get the job done in my home town but he dosent want to pay the full amount of price that was
  estimated at a certified dodge dealership, like he had asked me to get an estimate on the
  vehicle. And I want the job done right. With the original dodge Mopar paint and products, not no
  cheap fly by night place. He had said that he would only be willing to pay the shop directly if I
  were to find another automotive shop that would do it for three grand or less, which means
  going to a shop that isn’t a Dodge certified dealership. So he had just recently offered if I would
  like to have the repairs done in my hometown, which I would and my reasoning down below:
  In conclusion, I would prefer to have the repairs done in my hometown, have the certified dealer
  ship where I had the estimate done at and have him pay them directly of whatever the total
  amount comes to. So I don’t risk having to drive in severe weather, and then also risking their
  loaner vehicle in severe weather just a drive down there to get my vehicle back and also risking
  my vehicle again driving it on the way back in severe weather (rain, sleet and snow and black
  ice ) and for him to send the second check of the cancellation of the extended warranty,
  including lux care of $4725 towards the bank loan along with that first check that was just sent
  out on Monday like he said he would do and then cut the ties and be done.
  Because the second option would be having dodged away by the back of the vehicle, and then
  meaning that I would have to get my down payment from the equity of 5300 from my trade-in
  and $5000. That was in a cashiers check back unless they put me in a different vehicle and just
  transfer the down payment over. But I’m still waiting on Dodge to get back to me on it that’s why
  I would prefer going with the option above so it’s not more of a pain and bigger situation
  because I am a full-time college student school right now and finals week is coming up and it’s
  causing a lot of stress on top of school stress.
  From: ***** ** * ***** *

• Initial Complaint

  12/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Very rude customer service, the owner and staff don’t seem to care about their business or jobs when they lie to you over the phone harass you and curse you out nor call people back so they should burn in hell… or i think I should get a vehicle with no down payment but I’ll still pay the monthly installment

  Business response

  12/04/2022

  Hello , and glad I could be of help.

  I spoke to **** ******, he lives 3 hours away and has a trade that won’t operate. He was very rude and used bad language. **** would do better finding a dealership closer to Junction City . My staff was not rude to him,  he became aggressive and threatening after it took 1 hour to respond to his email. 

  thank you 

  **** *****      Owner

  Customer response

  12/04/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because: I only became agressive because of how the employee was being disrespectful and it took way more than a hour to respond and you also told me you would call me back when you figured out a way to help me get out there and once again never responded 
  Regards,
  
  ****** ********

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2019 Chevy Malibu LT used car from Chrylser Jeep Ram on September 12, 2019 for my son ****** **************. I requested a bumper to bumper warranty and gap policy additional on this car. On the day we order the car the sensor lights came on we brought it to the dealership attention and they fixed the issue. I also requested for the windshield to be replaced and they patched it up without holding up to their in to the agreement the nasty sales person ****** **** told us he does not repair used cars. Of course that did not sit well with me at all. The patch job was very unprofessional so I said. I would fix that issue myself. The warranty *** I sent an email to their Finance Manager ********* *******, September 22,2022 and I personally went in the office with a written letter stating to cancel the service contract. I called *** and the informed me that the service was not cancelled. I also called to cancel the GAP insurance on this car. The dealership is not customer service focused you call and they never return call and emails. I have been threw so much anguish with these folks I decided to take at extended warranty and gap insurance with another company, which cost me more money. So they assured me they would take care of this for and nothing has been done. When I signed the contract I made very clear of what I wanted with all the unprofessionalism and then not even putting gas in the car was very distrusting. When I ask the ignorant sales person why was the car not filled up with gas , he stated they do not fill up gas in the used cars. He gave my son a car with the gas tank on empty fumes. I was so embarrased I paid for gas myself for my son. The dealership is the worst in the south Kansas City area and should be replimanded for lying not owning up to customers once they get your down payment and signature on the car then they turn into salvages. ********* ******* did do right by the car put gas in it. I want my money to be returned to the bank .

  Business response

  09/30/2022

  Dear BBB

  i will process this immediately plus refund ** ****** for all her file she used on her trips to State Line.

  thank you for the opportunity to satisfy this customer.

  Please have her call me *************

   

  **** ***** 

  owner 

  Customer response

  10/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  I

   

  I would like for Chrysler Jeep to do the following *** Warranty and *** Gap send a check for the amount of 2500.00 + 680.00 =3180.00  to the Bank  ********* ******* **** ***** ********** *** ***** **** **** ****** ***** ** ****** #.as requested. I have talk to them and sent emails with no response. Send the customer a letter once this has been done. It takes a phone call to get this service cancelled and that has not been as of today October 1 2022.

   

  Thank you

  ****** ****** 

  Additional comments:

  Consumer called and spoke with BBB. She stated when she calls the  business she just gets the run-around from them. They need to refund the money directly to the bank.

  Business response

  10/05/2022

  I will get this done , thank you Tell us why here...

  Customer response

  10/05/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: Chrysler Jeep needs to send the check to the bank or refund me directly . The car was purchased Sept 12 2022 used car 2019 Malibu, the person I spoke with did not know what was purchased nor was not aware of the warranty of the. I have had the run around with this organization since I purchased the car. They need to refund the money as requested and the issuue will not be resolved until the balance of what paid out for the *** warranty for the auto is paid in full. I talk with *** the warranty was cancelled the refund has to come from the dealer so until this has been done I will not settle with the company for that reason. 
  
  Regards,
  
  ****** ******

  Business response

  10/07/2022

  We already sent the warranty cancel , as you can see from the check, and the other refund will be sent today - **

  Customer response

  10/26/2022

  Thank you for all your help State line Jeep Chrysler has returned the auto warranty  and the gap insurance.they have refunded all the money I requested.
  
  Have a great day
  ****** *******

  Business response

  10/26/2022

  Ms ****** , I believe this is done, I will check and make sure and provide you proof of our check, thank you 
  
  **** * **** ** *** *** ****

• Initial Complaint

  06/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 6/6/2022 I brought my car to this dealership for an oil change and to run diagnostics as I was experiencing shift flares at 1500 and 2000 RPM. I agreed to pay the $200 diagnostic fee and than an additional $200+ fee for dropping my transmission pan and filling it with transmission fluid. Ultimately, they informed me that I needed a new transmission. I spent $584.94 in total and left with my car having the same issues that it did when I arrived. The evening of 6/6/22, I dropped my car off at ********* ************ who ran diagnostic testing on my car and found that it was two quarts low on transmission fluid, but found no other issues with my transmission. They filled it with fluid, and it now has been running without issue since. On 6/22/22, I brought the documentation from the dealership and ********* ************ asking for a refund for misdiagnosing my car and for not filling the fluid when I paid them to do that. At this time, the service manager told me he was "not going to do anything until speaking with the tech and he isn't here." He told me he would call me in the morning. On 6/23/22 I did not receive a call all day, so I returned to the dealership and he refunded $277.30 which was the charge for dropping the pan and filling the fluid. The manager continued to double down by saying ********* ************ lied to me, despite my car running well since then. I am seeking a refund for the remaining $229.69 (584.94 - 77.95 [oil change] - 277.30 [partial refund] = 229.69) for the inability to properly diagnose my car/not doing their due diligence to notice my fluid was low before diagnosing it as needing a transmission replacement for $8470.

  Business response

  06/24/2022

  Hello

   

  i am sorry about this.   Ms ******* can see us today for a refund of 230.00

  thanks for the opportunity to assist 

   

  **** *****

  owner 

  Customer response

  06/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be there today around 4:00 pm for a refund.
  
  Regards,
  
  ******* ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩