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Find a Location

RP's Appliances: Heating and Cooling Center has 1 locations, listed below.

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    Business ProfileforRP's Appliances: Heating and Cooling Center

    Heating and Air Conditioning

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    7243 Troost Ave, Kansas City, MO 64131
    BBB File Opened:
    7/7/2021

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    07/07/2021

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On January 20th 2021 I purchased from RP's a washer, dryer, stove and refrigerator with the p romise of delivery, to carry washer and dryer into basement and to come and repair immediately any functioning problems. They would not take the washer and dryer into the basement. I am disabled and had to pay another to help me do it. The refrigerator compressor is loud as an old tractor and the door handles and shelf arms fell off. The stove broiler doesn't work and the oven cycle light stays on. The dryer gets warm but not hot. The washer does not spin the clothes to get the water out. I have called and gone by the shop many times about this. Whenever I catch them theyi are full of promises to replace or fix the appliances but out of all these months a repair guy came by once 2 weeks ago. He left to go get parts and never came back. Now they won't even answer my calls and they hide when I go to the shop. I have their lies saved in text messages also.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Joel M

    1 star

    11/14/2023

    I purchased a furnace, Coil, and Condenser from Ron P******* on June 9th 2023. When I purchased them I was informed they were all brand new. Ron also gave me a HVAC referral for someone to install the coil and condenser at one of my rental units. The HVAC guy installed them and told me that the units were no good. Ron then told me that they weren't brand new but "like" new. He gave me another number and the second HVAC guy also told me the units were no good. The first HVAC guy stopped returning my calls and I was out $1000. He informed me that the goods Ron gets are actually stolen so you can't register them and they don't usually work because thieves don't disconnect things but just cut lines. I ended up getting another condenser and I bought a new coil. When we went to install the furnace, remember I had purchased a furnace as well, at another unit it too was scrap. It is now November 14th and Ron still has not refunded me for anything. He keeps telling me that he's trying to get the money back from the people he got the stuff from. I thought I was buying from a store and not craigslist!

    Local BBB

    BBB of Midwest Plains

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