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Business Profile

Handyman

Dertywerks Handyman Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with ****** ****** ** ********** ***** on Demand on 7/5/23 to repair a pool liner in my pool. He said he specialized in working with above-ground pools and that his team would repair my pool liner, which was and still is coming out of the track. He reassured me that he'd been doing this work for over a decade and could repair the problem. The contracted price was $450, paid half upfront and the other half upon completion.

    I paid the first half as agreed and one of his "workers" came to my home to begin the repair. After talking to the worker, I learned that he didn't work for Mr. ****** and instead had just met him that day from a ********** ad. I felt mislead because I thought I was hiring someone from a company with particular expertise, not paying someone to go find a dayworker on **********.

    But I needed the work done badly and wasn't having luck with anyone else. Plus, I had already paid $225, so I continued with the person that came to my home. His name was ****** ***** said he would be able to fix the job but would need to come back the next day. He came back the next day 3 hours late. He had no tools and no car. He arrived on foot. He was clearly someone down on his luck and didn't appear to be stable at all. We tried to work with him but he was unreliable and didn't even have basic tools to do the job. After two days of back and forth with him, he stopped coming to my home and the job was not complete. The pool is left in worse condition that he found it because he took some pieces off and did not put them back.

    I tried to contact Mr. ****** to rectify the matter, but he will not return my calls. I texted him that I was unhappy with the service and he said he'd return my call but never did. That was 10 days ago and I still have not heard anything. I'm out of $225 and my pool still isn't fixed.

    I've attached a screenshot of the text convo showing I paid him the first half and another conversation where he agreed to call me.

  • Initial Complaint

    Date:05/12/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/24/23: Contacted ****** ****** from DertyWerks to get an estimate for mobile home removal. Sent all necessary pictures of mobile home. Pictures included all sides of exterior and all rooms of interior.
    Negotiated price and ****** ****** requested $1500.00 up front.
    Scheduled a meet up location and time for 4/24/23 at 1800 to pay cash deposit.
    4/27/23: I asked ****** ****** if he does gravel too. He stated he does and would get me an estimate.
    4/27/23: ****** ****** confirmed demolition of mobile home for 05/03/23.
    4/28/23: ****** ****** advised on price of gravel. I agreed to price and he requested deposit for gravel. $600.00 was sent to ****** ******’s Cash app for gravel and it was confirmed by ****** ****** that he received the funds.
    5/2/23: 2 random guys randomly show up to look at the mobile home. They state that ****** ****** is not paying them enough to do the job. I contacted ****** ****** about the guys and he confirms that he contacted them for the removal/demolition. I advise him on what the guys told me, that he is not paying them enough. He stated that he will take care of it.
    5/2/23: ****** ****** contacted me and stated that the dumpsters were unable to be delivered until 5/4/23 and would need to reschedule. I ok’d the rescheduling. He also requested an additional $200.00 for dumpsters deposit. I sent $200.00 via *******.
    5/4/23: ****** ****** stated that due to traffic and construction, dumpsters were unable to be delivered on 5/4/23 and that they would be delivered on 5/7/23 instead.
    5/7/23: Dumpsters not delivered.
    ****** ****** has been ignoring me since 5/7/23. I have attempted to text and call him numerous times and received no response. However, If I call from a different phone number, he will answer. Once I identify who I am, he disconnects the call.
    To date (5/12/23) ****** ****** of DertyWerks has not contacted, communicated or refunded me back at all.
    To date (5/12/23) I have provided ****** ****** with $2300.00 with 0 work done.

  • Initial Complaint

    Date:05/09/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Is a scam doesn't pay you for your services hire ppl to do the work and is on drugs real bad he will cheat you out your money and steal from you he is no good don't use dertywerks at all

Dertywerks Handyman Services is NOT a BBB Accredited Business.

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