ComplaintsforOyo Fitness LLC
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Complaint Details
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Initial Complaint
01/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Purchased a 2 on 1 OYO exercise massage unit from a *********** program on 8/15th 2022 after it was funded. Got an email stating I would get an email in 9/2022 with a estimate delivery time & address verification. Next email was 9/27/22 stating **** ******* died in an auto crash & everything is in legal battle w/how to go on. Emailed OYO, no response, emailed ***********, no response. Past 60-days so my bank will not refund the $195 I paid for product since it is 60-days from purchase. Have not received the product, email with any information as of 1/9/2023.Initial Complaint
11/30/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased OYO's NOVA Gym for my husband in approximately January 2022. Within less than one year, the 10 lb flexpacks are fraying and need to be replaced. I sent an email to the address that accompanied my order confirmation (********************), but that email was returned as undeliverable (the address no longer exists). I searched the FAQs on the company's website and did not find an answer to how to order replacement parts. On the Contact Us page of the website, the customer service email address is listed as ******************************. I sent an email to that address to request information on replacement parts; that email was also returned as undeliverable (the address no longer exists). The only website I could locate online with replacement 10 lb flexpacks is **** *** (***********************************************. However, the purchase price is $35 and the shipping is $50, as evidently the site is based in Singapore. I would like OYO to stand by its products and provide a US-based customer service contact that is still in effect. I would further expect the company to send me replacement flexpacks at no cost, as the original packs wore out within 12 months of purchase.Initial Complaint
11/19/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
OYO Fitness leveraged StartEngine to gain investors in the company. I invested $1000. In total they raised over $550k. In October the owner died and they have since taken the website down, stopped answering phones and stopped answering emails. All of this because the owner of the company died. They owe people thousands of dollars. Something needs to be done!Initial Complaint
11/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a Nova personal gym, [***** *******] (June 8, 2021) for 159.00 that has a 3 year warranty. On Nov 1, 2022 I emailed the customer service team and received and auto reply email to inform me of the founders passing back on Sept 4, 2022. The site seems live and still accepting orders however the customer service email states is no longer being monitored and after emailing on 11/8 the email has been disabled. An exchange would be preferred, however if with the change in ownership if a refund is easier that is fine.Initial Complaint
09/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The Oyo fitness equipment is broken and the customer service is not working with me on replacing the equipment . ***** *********Initial Complaint
04/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I sent the product back that I purchased, well within the stated return policy, on March 15,2022 and I have not received a refund, nor heard back from OYO when I inquired about why the refund was not forthcoming.Business response
04/27/2022
Item was refunded on April 14th 2021.
Transaction ID: ***********
Transaction Status: RefundTo card-
Item was refunded on April 14th 2022 via *************
Transaction ID: ***********
Transaction Status: RefundCard Type: ****
Card Number: ********
Expiration Date: XXXX
Total Amount: USD (139.95)Name: ** ***** ******** *** * ** ** ***** ****** *************** ** *** ***** ***** ******** ****** ****** ****** ********** **** ****** *****************
Customer ID: ******************Initial Complaint
06/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a new Oyo Nova gym as soon as they were released from an **** seller, who was a kickstarter backer in January of 2020, shortly after the product was released. Company states a 3-year warranty on their website. I had a part break in January, and company said it had a 1-year warranty. Tried in May to send in product for replacement, but company said they would not warranty a unit bought from ****. I told them where I bought it before they told me about the 1-year warranty. Company was paid for the item, and I paid the original buyer. Item was only lightly used, and none are more than a year old anyway. Product broke in a way that is clearly a safety concern. The metal spline shaft broke while the product was under 40lbs of pressure.Business response
06/08/2021
****,
We were contacted by the BBB and informed that you bought an OYO through someone on **** and were upset that the warranty wasn't transferable. Although this is stated on our website, we will gladly issue you a replacement unit in this instance.
If you would please confirm the model/color you purchased, and your current shipping address, we will send you a replacement.
3-YEAR LIMITED WARRANTY PERIOD
OYO Fitness, LLC as the distributor of the OYO Personal Gym and NOVA Gym, warrants that the product will be free from defects in materials and workmanship for a period of 36 months from date of receipt. This warranty applies only to all purchases of the OYO Personal Gym and NOVA Gym and purchased from the following websites: *************** *********** ************ **************** ************** *** **********. The warranty applies to purchases for personal or household use, but not when the sale or any resale is for commercial use. This warranty is not transferable.
Best regards,
***** *** ****Customer response
06/08/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *****
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BBB Rating & Accreditation
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Customer Complaints Summary
8 total complaints in the last 3 years.
0 complaints closed in the last 12 months.