We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartment Rental Services

Santa Fe Apartments (Santa Fe Village)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartment Rental Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 3/25/2024 Received an itemized bill for a walkthrough procedure that never happened upon transferring to another apartment on the complex due to landlord's inadequacy to enforce Right to Quiet Enjoyment by allowing an upstairs neighbor to have a dog that wasn't allowed. Upon transfer, landlord was slow in providing a fridge and stove to apartment and did not provide proof of new appliances he promised despite being asked. In the apartment we were transferred to, there was paint left on the carpet, paint is layered over the bathtub, and the management left a breaker box unfinished with open wires, which is a fire hazard. In addition to these hazards, the landlord moved us to another unit where below is a family that allows their child to run, stomp, and scream at all hours of the night and have sent multiple email complaints to the landlord to do something with little result. My wife and I resorted to buying a white noise machine and earplugs to block out the noise. Understandably, my wife and I decided not to renew our lease for the transfer unit and we believe that this itemized bill is a form of retaliation. He never informed us of a checkthrough process and we were essentially rushed out of our previous unit due to his lack of speed providing needed appliances and he already put the previous unit up for rent. He provided not only the wrong date on the form, with it outside the 30-day mark as listed on the form, but he also sent the itemized bill to a mailbox we couldn't access as he never gave us a new mailbox number and he sent the letter through postage more than 30 days after moving (have proof of form and envelope). The landlord plans to keep our 299 deposit and is charging us 316 in supposed owed fees, which in this case would be against the law. He is additionally requiring us to professionally clean the unit we were transferred to despite not having a lease agreement for the current unit.

Santa Fe Apartments (Santa Fe Village) is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.