Business ProfileforUniversal Account Servicing, LLC

I have had autopay on for the life of the loan ($9,800 on 09/28/2022, promo period of 18 mos.) and on February 15 I scheduled a payment of $6,101.48 to pay the loan off on 3/30/2024. I left the autopay settings as they were and expected the March 1 payment to be withdrawn as usual. I got a letter on the 12th that stated I had missed the 3/1 payment and the promo was "early terminated". Then, of course, the interest was added and my account shows I owe $8,651.77. I called uportal360 on 3/12 at ************ to get information about why the autopay was not withdrawn and the representative, Jeanette, said there are some inconsistencies between my account and the paperwork. She promised to verify. She got back with me and stated there is "another system" she looked through that showed I had chosen the option to pause the autopay payments when I put in the payment on 2/15/2024 fo r$6,101.48. I stated that is not clear and why I would pause autopay since the new payment is clearly the balance (at the time) minus the 3/1 payment ($6,319.04-$217.56=$6,101.48). Just that clear math suggests I did plan to have that payment be taken. I would have checked my work at the time. I want back on the interest free loan. I want the interest erased and my credit reputation and score unaffected. I want the 3/17/2024 payment of $217.56 applied to Principal, not applied to Interest. And I want you to investigate them for fraudulent practices.