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Complaint Details
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Initial Complaint
09/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company was hired to replace siding on our shop, The company sent out a crew that went into unauthorized areas of my shop, took items, broke items and caused overall loss and damages. This company agreed to ground and pipe work which was also done incorrectly and now they will not fix it the way it should be.
Business response
11/09/2022
Continental was contracted for siding which was completed.
Continental was not contracted to do any pipe work, as we are not plumbers. We don’t do that kind of work.
It was around one year after we completed the siding that Mr. ****** accused our install crew of theft. He signed off on a completion certificate and paid us in full for the project without mentioning any theft.
We’ve never had an issue with a crew stealing and we don’t feel this happened on this job either.
We did discontinue our professional relationship with the install crew that did the siding install and Mr. ****** did hire that contractor to do some work for him and that’s the project he has an issue with. Continental can not be held responsible for work we were not contracted to do.Customer response
11/29/2022
see attached contract
Contract states company would smooth out the dirt area and grass and seed it on both sides. It was signed by "****". This has not been done. If they are willing to put the pipe in, I will waive the dirt work. I do not have a contract regarding the pipe work. **** made the deal with me. My siding is also messed up and I want that fixed.Initial Complaint
06/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased product, product installed improperly, result ruined my wall due to moisture coming into my home Continental after five or more calls is not interested in resolving this issue. I'm out money out of pocket due to their neglect of improperly installed product. Had to file a claim with my insurance due to Continental negligence.Customer response
07/20/2022
I would like to withdraw or consider the problem with Continental siding Resolved.
Mr. **** ********* is a man of his word. He has gone above and beyond my expectations in looking into and correcting issues with the project at **** ******** *** *** ********** ********.
Mr. ********* and his crew were very courteous and professional.
Mr. ********* was very attentive to my concerns and assured me that Continental siding was there for me.
Thank you so very much for all your Crew and your efforts.
Sincerely ******* ********Initial Complaint
10/20/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Besides the fact that communication was terrible throughout the whole process and ‘crew’ was extremely unprofessional, I am extremely disappointed in the siding. We were told it was extremely durable. Salesman even had us hit a sample to show us. We were told that it would not be easily cracked or broken. I told him we live in a rocky area. I was told not to worry that with this product, that would not be an issue and if it was they would replace it under the warranty. After one summer, we now have multiple cracks or holes in the siding. I feel like the product was very misrepresented to us. I filled out the customer satisfaction survey after the job and never received any response. Now, the quality of the product is not living up to what we were sold.Business response
11/08/2021
We are going to order the needed material for this repair. Our local project manager will personally watch over this repair. We will get this customer taken care of.Customer response
11/08/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16043390, and find that this resolution is satisfactory to me.
Regards,
****** *****
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Get a QuoteCustomer Complaints Summary
7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.