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Complaint Details
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Initial Complaint
03/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Bommarito Honda fasely advertised a different price cost for their oil change service on their website than the actual cost at the shop. I was charged almost $90 on 3/8/23 for a simple oil change that would cost half that amount at a competing Honda dealership.
Business response
03/10/2023
We have been in contact with consumer and have refunded to him the cost of his most recent oil change. In addition, we have offered a complimentary oil change for his next service visit. We appreciate the customer feedback and thank you for bringing this to our attention.Initial Complaint
01/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
When I leased a vehicle last Dec, no one advised me I was responsible for paying personal property tax on the vehicle, as the vehicle is NOT owned by me & is owned by Honda. I had previously researched this last year after entering into the lease & was also assured by the Personal ************************** in an email on 2/24/22 that the leasing company was responsible for declaring the vehicle for personal property tax. This not being disclosed to me is an extreme financial burden, as I just received a bill for nearly $800 in personal property tax, & then searched my contract where, in tiny fine print, that NO ONE at Bommarito Honda at any time during the leasing process told me upfront about, says now that I am responsible for this tax. How is this even fair? IT IS NOT MY PERSONAL PROPERTY. I do not own this vehicle! I had a feeling there was going to be a catch or that this lease would be too good to be true, & now I am starting to understand why. I read through the entire contract, none of which was explained to me when I signed, that I also am going to be responsible for "turn in fees" when I return the vehicle, amongst other hidden fees. I was completely unprepared for these expenses & do not understand how none of this was shared upfront with me so I could make an informed decision at the time I was considering buying vs. leasing. It is completely irresponsible of the company to not educate customers who have never leased before in their lives (I had informed them several times of this) about all of the hidden fees, including turn in fees, personal property tax fees being passed on to the customer, etc. If these are errors, which I'm actually sick to my stomach about because it appears not, then they need to be fixed. But receiving a completely unexpected bill right after the holidays for nearly $1000 for "personal property" that I do not actually own is totally unacceptable. Had I known this, I would have changed my rating on Honda's survey. I'm on 1 incomeBusiness response
01/05/2023
Our Honda Sales Manager spoke to consumer via telephone and explained to her the tax implications and possible turn in fees. We apologize for any miscommunication and appreciate consumer bringing this matter to our attention.Customer response
01/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
08/18/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We bought the extended warranty with our car that came with the option to get 50% of the price back after 7 years if we still owned the car and had no claims. We presented the paperwork as required after 7 years (in person as required) at the begging of June. We were told to wait 6-8 weeks for a check. No Check has arrived, and all attempts to follow up have been ignored or not responded to.All we ask is that the agreement signed be honored and we be provided our $980 (half the cost of the warranty) back as expected.Business response
08/22/2022
We apologize for the delay. A check in the amount of $984 has been issued (check #******) and will be sent via *** overnight today for delivery to consumer's home on Tuesday, 8/23. Thank you for bringing this matter to our attention.Customer response
08/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. I have received the refund requested and appreciate your assistance.
Sincerely,
***********************Initial Complaint
07/13/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased a Honda Odyssey in June of 2021 with an EasyCare warranty. We sold the van to another dealer on 4/14/2022. In reviewing the contract on page 5 of 5, there are specific conditions that a warranty can be cancelled outside the 10 day rescission period. Selling the vehicle is included. I reached out to the dealership through their webpage, received an automated response. I replied and never heard back. On 5/3/2022, I followed the instructions in the contract, sending the request to the warranty company in writing with all documentation requested. Sent certified and verified it was delivered. Called them on 6/17/22 because I had not hear a response. They confirmed contract was canceled and I was due a refund of $2156. They said I had to go to the dealer as they refund the dealer and I paid them. I have been trying to contact the dealer for nearly a month and cannot even get an email response back nor a return phone call. Based on ****** complaints, BBB and other complaints, this seems to be a common practice as my specific issue has multiple complaints listed. Here are some of my attempts to contact in addition to not receiving an initial response of how to cancel:6/17/22 9:28AM Called and no answer 6/17/22 9:33AM Sent message through bommarito.com 6/17/22 2;51PM Called and got receptionist. Transferred me to a finance department. Rang over 20 times, no answer, no voicemail 6/17/22 3:06PM Used webpage to look up email addresses for finance ***** Emailed ***************************. Never received a response.6/20/22 Sent a request for contact through web. Never received a response 6/20/22 1:12PM. Called and transferred to finance ***** Rang over 20 times, no answer. Immediately called back, receptionist sent me to the finance manager on duty. Left message for ***********************. Never a call back 6/28/22 Called and left message on ******************************* VM. Never a call back.At this point, it's clear the dealer has no intention to refund nor to call back.Business response
07/14/2022
We contacted the customer via telephone today and apologized for the delay in responding. He will work directly with our Finance Director from the point forward and his desired settlement will be taken care of. Thank you for bringing this matter to our attention.Customer response
07/22/2022
I do want to confirm however that the matter has been resolved. The person from Bommarito was very helpful and went out of his way to ensure the refund was paid and received.Initial Complaint
04/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We purchased a GAP insurance policy from Bommarito Honda through EasyCare Gold when we purchased our van. We paid this van off 3 years prior to the loan close date so we are owed a refund of our GAP policy. The funds were sent from EasyCare Gold TO Bommarito Honda. We have been trying to talk to someone since 3-1-22- we have left 8 voicemails-We are owed our refund and cannot even get a call back OR our funds of $279.88.Business response
05/05/2022
A check in the amount of $279.88 has been generated and will be mailed to the customer. We apologize for the delay.
Thank you for bringing this matter to our attention.
Initial Complaint
09/30/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased a car on September 2. I paid cash. They agreed to clean the car, an oil change, they would replace the seals on the windows, and the key not locking the door. They did send someone out about the key but its still not working properly on the driver's side. Now it's been almost a month. They called while I was out of town, but they told me the part they needed wasn't in yet. I just want to get these items taken care of. They said they would give me a loaner while my car is being fixed.Business response
09/30/2021
We apologize for any miscommunication and thank the consumer for reaching out. The backordered parts have now arrived. We left a message for the consumer to contact the dealership.Customer response
10/12/2021
I spoke with them last Monday. They were supposed to call me on Thursday when they received a part. They didn't call Thursday. I still haven't heard from them. The parts were to take a week to get here.Customer response
10/25/2021
I still have to get my problem done with my car no one has call me to let me know what is happening with the parts for it.Business response
10/26/2021
We spoke with consumer via telephone today and explained that we continue to wait for one final part (key tumbler) which was placed on backorder from American Honda. Estimated arrival date is 11/4/2021. We assured customer we would contact her directly on 11/4 to follow up so she does not feel we have forgotten her. Thank you.Initial Complaint
08/06/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased an extended warranty through the Bommarito Honda dealership when I purchased my new vehicle on January 2, 2015. I need another copy of the extended warranty I purchased. I provided the dealership with my warranty number, the type of extended policy, date, name on the warranty, and a specimen of the warranty. I simply need a copy of the actual warranty. Despite 3 emails and 5 voicemails over a 3 week period I have not received a response.Customer response
08/12/2021
Bommarito Honda finally provided me with the paperwork I requested. At this time I am okay with closing this complaint. Thank you for your assistance in this matter!Initial Complaint
05/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a new Odyssey from Bommarito in 2015 with extended 5 year warranty for dents and key replacement and 6 year powertrain. If the warranties aren't used Bommarito will refund 50% of the purchase price once the coverage period ends. I talked to Gina at the 5 year mark and she said we need to wait for the 6 year powertrain warranty to expire and the refunds for all warranties would be refunded then. I have called Bommarito on 03/26, 03/29, 3/30, 4/01, 04/14 and again on 04/29/2021, leaving a total of five messages within the finance department including the last message to Bommarito's Business Manager Michael Minner, stating that contacting the BBB is the next step, and cannot get a call back to get the refund. I realize this is not a car sale, and would not receive the same attention, but at this point the dealership has money owed to me and is making no effort, not even a phone call, to start the process. With a simple refusal to call I have no access to the money owed.Business response
05/06/2021
We have been in touch with consumer and apologized for the delay in returning his calls. Consumer's refund is in process at this time. Thank you for bringing this matter to our attention so we could take corrective action.
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Get a QuoteCustomer Complaints Summary
9 total complaints in the last 3 years.
1 complaints closed in the last 12 months.