Business ProfileforWindow World of Kansas City, Inc.

I have an on going issue with Window World since last year, I am not able to get any satisfaction and I am seeking outside help in order to get resolution. A Window World representative first came to my house on 4/13/22 to give me a quote on a new Patio Door & a Front Door. After the meeting, I signed a contract to purchase the aforementioned items for $10,035.50. I was told that a 50% deposit was due, so I gave them a $5017.75 payment on a **** card. I was told it would be 6-8 months due to industry back log. They hoped to have the doors installed by Thanksgiving. I received a call in October of last year stating that the Doors had come in early and we worked out a installation date. The men came out and installed the patio door first. Then they started f getting the front door ready to install. The workers summoned me to the front yard to show me the new Front Door. The door was damaged in multiple ways and I refused the door. The installers had to put my old door back on, and get it to close properly. They apologized for the issue and assured me someone from the office would call me and keep me posted on the progress of the re order of the Front Door. -3- weeks later having heard NOTHING from Window World, I placed a call to the office looking for an update. I reached a Call Center in STL and they read through my file and said that the replacement door had come in damaged and they had ordered a new door that morning. I called WW back in December because ZERO communication. I was told that the Front Door was still on back order and should be in and available for installation in early January. We scheduled a date (1/9/23). I received a call from the installation team on Friday 1/6 confirming the date and time. I received a call yesterday 1/8 confirming the time 0800-1100. This morning, I get a call from "****" the warehouse lead stating that the door was received and it was damaged again. I was promised a call from Window World with an update.