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Business Profile

Solar Energy Equipment Dealers

Sunsmart Technologies, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment Dealers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** stated per owner, ****** they were not going to reimburse us for time or materials or new in warranty EGUAGE equipment.

    I once again explained to ****** that installation of outdated equipment under the guise of new is a deceptive business practice and will not be tolerated by me or my wife.

    I once again stated to ****** that SunSmart could have easily done the correct installation but chose not to. I hired an independent company to review SunSmart’s installation, ********, and it was discovered that the EGUAGE equipment was a 2016 model unit installed as new in 2021 at my residence by SunSmart.We requested total reimbursement of that cost, due to SunSmart not answering or returning calls the past 5 months.

    It was further discovered that according to the EGUAGE manufacturer and ********, the unit was improperly installed. I informed ****** we have pictures and testimony to these facts. The equipment was not installed to keep it from arching inside the panel.

    Per ****** F., he had “bad news” and could not authorize repairs or reimbursement. I asked to speak to the SunSmart owner, ****** to resolve immediately. ****** stated that ***** was unavailable. I politely requested to ******,a return phone call from ***** to determine SunSmart’s positive resolution before December 15,2023. ****** stated he would ask ***** to return my call before 12-15-2023.

    I explained to ****** if I did not hear directly from ****** on or before 12-15-23, with a detailed plan for total reimbursement and new warranty EGUAGE equipment installation, we would pursue legal remedies in ********* ****** ******. The part is approximately $900 plus tax plus installation. The reimbursement for 3rd party inspection is $350.00. We would prefer simple SunSmart repair vs small claims.

    Business Response

    Date: 01/03/2024

    We have been to this consumer's residence and fixed or replaced what was at issue.

    Customer Answer

    Date: 02/02/2024

    SunSmart contacted me and has attempted to replace outdated out of warranty part. It has required several attempts from a third party contractor as SunSmart no longer employs their in house service repair, which should be a red flag for future customers. Who in their right mind will spend over $50K with a company that doesn’t retain their own service department? It has been over 60 days since I filed the BBB complaint and the 3rd party contractor has installed the new EGUAGE meter system, but it is not set up properly yet to give accurate read out of system efficiency. This problem could have been resolved in matter of days, not over 9 months. Honestly, I could not recommend this company after the denial, run around, delay and quite frankly, deceptive service representatives. Buyer beware. 

  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Sunsmart Technology on September 14 they said they would be here Friday to work on the control panel the tech man told me to tap on the window after telling him what was wrong and it clicked on so I called him back and told him it’s working the next day it went out I called him again to let him know and his voicemail was full so I called the company and told them the situation and they would relay the message on September 12 I called them and they said they would have a tech man call me and he never did I called back Wednesday the 14th and got the front desk The gentleman set up an appointment for him to come the 23rd I waited around all day he never showed up I called back Monday, 26 September got a hold the lady at the front desk they would relay the message I told him I’d like to talk to the supervisor to call me back no response then I called October 3 the lady was polite at the front desk ask him to call me and no response to this day I spent close to $40,000 on my Solar Pannels and I’m very disappointed in their service about repairing them if you could do something to prompt them to come and help fix the problem I would greatly appreciate it. I purchased them June 10, 2015 I had troubles with them about four years ago and they repaired them and they’re still under warranty and now it happened again if there’s anything you can do I’d appreciate it thank you

    Business Response

    Date: 10/31/2022

    He is on the schedule for tomorrow. We are going to go out there and resolve this issue. 

    Customer Answer

    Date: 11/03/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,



    ******* *******  

    Sunsmart talk to the company the are going to replace the part

Sunsmart Technologies, LLC is NOT a BBB Accredited Business.

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