Business ProfileforSunsmart Technologies, LLC

****** stated per owner, ****** they were not going to reimburse us for time or materials or new in warranty EGUAGE equipment. I once again explained to ****** that installation of outdated equipment under the guise of new is a deceptive business practice and will not be tolerated by me or my wife. I once again stated to ****** that SunSmart could have easily done the correct installation but chose not to. I hired an independent company to review SunSmart’s installation, ********, and it was discovered that the EGUAGE equipment was a 2016 model unit installed as new in 2021 at my residence by SunSmart.We requested total reimbursement of that cost, due to SunSmart not answering or returning calls the past 5 months. It was further discovered that according to the EGUAGE manufacturer and ********, the unit was improperly installed. I informed ****** we have pictures and testimony to these facts. The equipment was not installed to keep it from arching inside the panel. Per ****** F., he had “bad news” and could not authorize repairs or reimbursement. I asked to speak to the SunSmart owner, ****** to resolve immediately. ****** stated that ***** was unavailable. I politely requested to ******,a return phone call from ***** to determine SunSmart’s positive resolution before December 15,2023. ****** stated he would ask ***** to return my call before 12-15-2023. I explained to ****** if I did not hear directly from ****** on or before 12-15-23, with a detailed plan for total reimbursement and new warranty EGUAGE equipment installation, we would pursue legal remedies in ********* ****** ******. The part is approximately $900 plus tax plus installation. The reimbursement for 3rd party inspection is $350.00. We would prefer simple SunSmart repair vs small claims.