ComplaintsforRoman Creations LLC

• Initial Complaint

  07/31/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On May 14, 2021 Roman Creations started a 5 week project on a contract that was signed on July 20, 2020. The project was supposed to be 5 weeks long, he has been "working" on the project now for 11 weeks, albeit he didn't show up for the last 2 weeks. We have been texting and emailing him asking about the status, all the while hearing from a friend about being charged over 50% more for his project. On July 28th, after not working on our project for 2 weeks, we got an email indicating he wanted us to agree to charges for work that he had done that totalled 17% more than the contract price. We responded that we agreed to some, but not others (about half the charges). He hasn't responded to calls, texts or email. We want the job done and are willing to pay for items we requested, but not work that wasn't our fault and costs that weren't made aware to us prior to him suggesting the change as though he would do it as part of the contract. We want him to return to the job or pay us back.

  

  Business response

  08/05/2021

   

  Roman Creations is engaged in a contract with Mr. and Mrs. ****** which was signed last summer. The project timeline has been hindered by many factors including previous project delays, material backlog, weather, additional scope, and other lengthy delays with permits due to the Covid restrictions.
  
  On top of those delays, I am now required to bring the materials in, use them or remove them daily. In the initial stages of this project, I was required to zoom call with the HOA for the subdivision and was approved to leave all jobsite supplies and equipment on site at side of home. This also will require more mobilization cost and time delays.
  This project includes a 24' by 24' standalone, engineered roof structure featuring 22 ft of high bar and 14 ft. of low bar with a built-in grill, built-in sink and a countertop placed wood fired pizza oven. It now has after the changes, 11 ft of high bar and 40 ft of low bar.
  My contracted kitchen design was changed by the homeowners several times. They text me a sketch of what they wanted instead of my original design. After a person to person walk through of their changes, we installed the cinder block structure for part of the area. The next day, after reviewing the space, they asked us to tear down that structure because they did not like the space it left them for furniture. The layout was then adjusted again and rebuilt to their approval. During this process they upsized the length of the built-in gas grill and have added an additional built-in grill, fridge, an additional retractable tv mount, ceiling heaters and built-in ice bin which all require additional cabinetry and countertop. These components also all require additional electrical outlets, gas lines and plumbing lines as well as cinder-based structure and stonework. They also elected to remove a large section of aggregate patio, and have it changed to a stamped patio to match the concrete under and around the pavilion.
  I sent them the additional charges for the requested changes and additions. After they received the additional charges, they said they were unaware there would be any additional charges and would not pay the full amount. Initially they refuted all extra cost. Then they said they would pay half of the total overages and now I have been informed by them, they don't have the money to pay for it.
  
  Once they received the added cost, and before I was informed, they did not have the money, I was threatened with the BBB and other legal action.
  
  He also has mentioned one of my prior customers and their extras, which were paid. I do not understand how another customer's project and overages relate to their decisions for additional scope and changes. They owe me a substantial amount of money at completion as well as the extras. At this point, with their refusal to pay, it has left me no other option but to resolve this before we resume work. Let me also say, I would like nothing more than to wrap this project up and move forward.

  Customer response

  08/09/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. This was blown out of proportion due to misunderstandings in our email and text communication. We have worked out the resolution and have continued development. We are very satisfied with the outcome.
  
  Sincerely,
  
  **** ******

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