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Business Profile

New Auto Parts

AutoZone Regional Office

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for AutoZone Regional Office's headquarters and its corporate-owned locations. To view all corporate locations, see

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AutoZone Regional Office has 47 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a manifold and catalytic converter from AutoZone. Stated it would arrive on Friday, May 30, 2025. Product still claims that until you touch on tracking then says it wont be here till Monday, June 2, 2025. I needed that part and couldve ordered from OReillys and got it Friday, May 30, 2025. I formed a complaint. They only refunded $4.99 shipping. Its false advertising. Its a joke I needed that part today Friday, May 30, 2025.

      Business Response

      Date: 06/17/2025

      Our district manager did talk to the customer.  He placed the order.  The manufacturer caused the delay.  There is nothing else we can do.  This is the best we can do. 

    • Initial Complaint

      Date:12/31/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      **** ****

      Business Response

      Date: 01/10/2025

      The consumer provided receipts for both batteries and has been reimbursed.

    • Initial Complaint

      Date:09/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************r seven months and I want some answers. I've spoke to the assistant manager, *****, general manager, ****** and district manager, **** of that Autozone location. ***** and ***** have been fairly helpful to me as far as getting information and contacting people, but other than that, I feel I have been avoided and ignored as far as I see it, in hopes that I just go away and forget about the issue.

      Business Response

      Date: 09/18/2024

      District Manager ********************;spoke to the customer ***** and explained that all warranty work is completed through his repair shop. All claims are filed by the repair shop. This particular shop did not file a claim but replaced his radiator under warranty. We are giving ***** $723.80 back for repairs to the radiator, coolant, transmission filter and flush and labor for the job. I have sent his information to the claims department to issue a customer satisfaction check. I did explain to ***** it would take 7-10 business days to receive.

    • Initial Complaint

      Date:04/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Auto Zone IS LYING THEY DID NOT GIVE ME THE AMOUNT I PAID $230 DOLLARS BUT $205 !!!!!!! THE REGIONAL MANAGER ***** WAS SO RUDE AND UNPROFESSIONAL SAID THE BATTERY WAS FINE AND PUT BACK ON THE ***** LABELED "REFURBISHED!!!!!!!" I COMPLAINED I WANTED THE REST OF MY MONEY AND ***** STILL REFUSED. I CALLED *** IN THE REGIONAL OFFICE BACK AND SAID I SHOULD SPEAK WITH *****. WHAT THEY DID WAS CONSIDER THE SURROUNDING STORES THAT HAD MY SIZE BATTERY AND GAVE ME THAT PRICE.  BUYER BEWARE: AUTO ZONE IS KNOWINGLY SELLING BAD PARTS AND LABELING "REFURBISHED!!!!!!". I WANT ALL OF MY MONEY *** AND ****!!!!!!!!*********************. Even though *** said that was the policy if a customer had an item for 2 months or less and it malfunctioned the customer should get a full refund. So why havent they refunded my $230 dollars. My 1st BBB complaint to AutoZone no one answered on the BBB site. But ******************** did call me but they wont give me my money

      Business Response

      Date: 05/01/2024

      We refunded the full amount of ****** at the store. 

    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

      Business Response

      Date: 01/24/2024

      We apologized to the customer. She will return to the store and store manager **** will issue a refund for battery she purchased at a competitive.

    • Initial Complaint

      Date:01/13/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

      Business Response

      Date: 01/30/2024

      The district manager contacted the customer and assured the customer that they will address this issue with the Auto Zone that was involved.

    • Initial Complaint

      Date:12/15/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: 21008716

      I am rejecting this response because:

      The date that the transmission was returned was Dec 29th, 2023 and have not received any check for payment.   I also did not request a check because I paid them $2424.78 in cash, but a check will be fine if received.  Of that amount I receive $400 of that back for my core charge.   Attached is also written receipt from the associate that received it in.

      Sincerely,

      *********************

      Business Response

      Date: 01/05/2024

      The customer was told to bring the part back in to process a return. He would not comply with the request as we cannot refund the product until we actually have the product in hand.  It was explained to him prior to the complaint that the stores do not keep that kind of cash on hand and a check would need to be cut once the product was returned. As of 01/04/2024 the customer has finally brought the part back and a check has been requested for a full refund for the customer. 

      Customer Answer

      Date: 01/09/2024

      We received the check in mail today, 1/9/24.   We are good.  Thank you.

      Customer Answer

      Date: 01/09/2024

      I called management and they over paid by $400 (core charge) they said to keep the extra $400 for repair bill.   That was really nice of them.   We are all good and they are good business people.

       

      Thank you,

      *********************;

    • Initial Complaint

      Date:11/13/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into this location to purchase a battery; i have been using this store for 30 years It was no good. i brought it back and gave them the old battery. This month I bought another battery and they are charging me $44 when they shouldn&#**;t. Each time I have brought the old battery back. I gave them two old batteries and they shouldn&#**;t charge me for it.

      Business Response

      Date: 11/14/2023

      Spoke to him on 11/14/23, he stated that the issue had already been resolved at the store. His battery was pro-rated and we explained the policy to him. I gave him the number for the Regional Office in case he had any further issues going forward. He thanked me and was satisfied.

       

    AutoZone Regional Office is NOT a BBB Accredited Business.

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