ComplaintsforFestus Auto Sales
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Complaint Details
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Initial Complaint
03/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a **** ********** ** and put $4500 down on it. The next day the car was shaking so bad. I asked to return it and was told no. They said they would fix it and now they aren't doing that either.Business response
04/03/2023
All of our vehicles are sold as is and some of the vehicles customers have the option to purchase a service contract (Warranty) for an extra charge from a third party and in this case the customer did. You will find attached file which customer signed a document (Buyers Guide). That states that the dealership does not offer any warranty for any repairs after the sale as well as the option for the customer to have their mechanic inspect the vehicle before the sale.
This particular customer test drove the vehicle before purchase and stated everything is good with the car and drove off the same day.The next day customer called and stated that one of his friends checked the car out and said it needs new motor mounts. He said it should not have passed the inspection. I told them that we do not do the inspections and we use third party vendors and that motor mounts are not part of the safety inspection. We agreed to change the mounts and ordered the parts as a curtesy to the customer. Customer was racists towards us and we decided to decline the repairs after that. Customer called the next day and requested for tie-rods, motor mounts, suspension to be replace. We declined that as well.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.