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Business Profile

Foundation Contractors

The Foundation Doctor LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foundation Contractors.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Foundation Repair work came with "Lifetime" warranty. The repair is now leaking. Nobody answer the phone, responds to emails, and website appears gone. They are Not honoring warranty. I would like the leak fixed.

    Customer Answer

    Date: 08/07/2024

    In October of 2014, The Foundation Doctor sealed cracks and installed anchor bolts to blocks buried in the yard to pull/hold the foundation wall in place. This work came with a lifetime warranty. With the recent rains, one of the bolts going through the foundation wall, has developed a substantial leak. The website is none existent, they do not answer the phone, or emails. I want my warranty work done.

  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a sump pump installed 2 years ago. It is not working and my basement is flooding. I&#**;ve tried calling the business but the number is disconnected.

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this company&#**;s services in 2020. I have a warranty and have attempted to contact them both by phone (full mailbox) and by email (no response). I have a copy of my warranty which I can share. I am having some leaking going on, signs of moisture but no standing water. I&#**;ve tried contacting them, and went to their website even, but their website is not working.

  • Initial Complaint

    Date:08/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Epoxy injection was done by previous owners a couple years ago. We are the new owners. There is a lifetime transferable warranty on the work done. The injection site began leaking and flooded the basement several weeks ago.. I have reached out to the company and left numerous message and emails with ZERO response. No one ever answers the phone- its an automatic message that then goes to voicemail. Half the time the vm is full and you cant even leave a message. It has been four weeks since I first contacted the company and I have not received ANY contact from them. Not one phone call back. I am now forced to go with another company to get the problem inspected and fixed before it causes more damage to my house. This is unacceptable business practices and they clearly do not honor their lifetime warranty. This is fraud by them. We only bought the house because we know the work had a LIFE TIME WARRANTY.

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They will not answer any customers and I assume must be closed. They left the voicemail up as if they will be returning calls. They left customers with lifetime warranties hanging out to dry. Do not do business with anyone who was associated with the foundation doctor

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a house in 11/21 with some evidence of basement leaks. Owner agreed to have the area sealed. Was done in October 2021 and repair Carries a lifetime warranty. Basement leaked in same spot two weeks ago. Company wont respond to repeated calls, voicemails and emails. It appears others get the same treatment. I would like for them to fix their work and honor their warranty.

The Foundation Doctor LLC is NOT a BBB Accredited Business.

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