Reviews

This profile includes reviews for Interface Security Systems LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Interface Security Systems LLC

  1844 Lackland Hill Pkwy Saint Louis, MO 63146-3572

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  Interface Security Systems LLC

  3773 Corporate Centre Dr Earth City, MO 63045-1130

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  Interface Security Systems LLC

  2200 E. Prien Lake Road Lake Charles, LA 70601

Review Details

• Review fromRonald S

  Date: 04/11/2025

  1 star

  Ronald S

  Date: 04/11/2025

  Unfortunately, our issues with Interface Security Systems LLC continues to grow. After months of "dysfunctional" camera service, we are still being charged for service that stops working (for a month), multiple service calls, recordings being erased, the system continues to malfunction. However, the company continues to charge us for service. During last scheduled service call, the technician attempted to fix the problem. My husband asked the technician to move one of the cameras exactly 6 inches from its current location. Two days later, the cameras stopped working and we received a bill for ****** ($6.00 Fuel surcharge fee, $119.00 Labor, $52.00 Travel fee). The problem with the bill is that the technician was already scheduled for a service. The ** *** said that we had to be charged because we had the technician move the camera. We understand the Labor charge, but the Fuel and travel charges were unduly imposed on us. If all this wasn't enough, today 4/11/2025, we call Interface Security Systems LLC to cancel our service and we were told that we would have to pay $1000 for early contract termination, which we were not aware of. This is one of the most unscrupulous companies that I have ran across in a long time. I'm warning other people to NOT USE INTERFACE SECURITY SYSTEMS LLC. There are other security companies that do not intentionally scam and cheat their customers.

  Interface Security Systems LLC

  Date: 05/05/2025

  Were truly sorry to hear about the issues youve encountered and appreciate you bringing them to our attention. Customer satisfaction is our top priority, and were grateful for the opportunity to speak with you directly to review the situation thoroughly and resolve the concerns regarding your camera system and service charges. To address the camera malfunction, we ordered a replacement camera and issued a credit for the fees that were incorrectly applied during the service visit for travel and fuel. Regarding your inquiry about canceling service, the quote provided was based on the remaining balance of your burglary system contract. Were pleased that, after our discussion, you decided to continue with us and shared that, overall, your experience has been positive. We remain committed to offering the responsive, reliable support you deserve and truly appreciate your continued trust in our services.*** ****** Customer Success Manager ********************** Direct: ************ |TF: *********************** **************************************************************************************

• Review fromJeff F

  Date: 10/07/2024

  1 star

  Jeff F

  Date: 10/07/2024

  Having been a long standing customer of ********************** for **+ years.........the customer service offered by ********************** has become unacceptable to say the least.Gone are the days of a friendly cheerful helpful ENGLISH SPEAKING ***resentative, INTERFACE has become more content with providing their customers with FOREIGN ***resentatives (from GOD knows where) who struggle to speak CLEAR UNBROKEN ENGLISH (it's all about saving $$$$ for INTERFACE)! The customer can expect to struggle just attempting to understand their native (whatever it is) gibberish. Customers can expect to be given the run-a-round and be placed on HOLD for various lengths of time. Customers can also expect to experience a myriad of malfunctions from INTERFACE'S alarm systems, doorbell cameras, etc! The fees charged for service calls have continued to climb over the years as well and for someone who is a retired widower on a fixed income, that's a hard pill to swallow.AND forget about "service AFTER the sale"..........I haven't heard from my sales *** in GOD knows how long (so comforting to know she could care less about how things are going). Thanks ******* Way.Thank goodness I've found a new reliable LOCAL home alarm business WITHOUT all of the drama I've been forced to experience from INTERFACE all these years. My new home provider's employees are like a breath of fresh air and who actually ARE AMERICAN CITIZENS WHO DO SPEAK CLEAR UNBROKEN ENGLISH!! Gee, imagine that.......satisfied customers finding what they were looking for practically right in their own back yard after all. GOOD RIDDANCE INTERFACE AND NOT A MOMENT TOO SOON!!

  Interface Security Systems LLC

  Date: 10/11/2024

  Thank you for taking the time to share your feedback. We sincerely appreciate your loyalty over the past 20+ years, and we deeply regret that your recent experiences with Interface did not meet your expectations. We apologize for any frustration you encountered, particularly with customer service interactions. We understand how important clear communication is, and we actively work to ensure our representatives provide the level of service our customers expect, regardless of their location or nationality. Additionally, please know that we do have higher-tiered support teams in the ***** as well as senior leadership for all of our support teams based here, who are always available for escalation and for complex issue resolution. While we are sorry to hear that youve chosen to move on to a new provider, we value the trust you placed in us for so many years. Should you ever reconsider your security needs in the future, we would welcome the opportunity to provide you with the high-quality service and support you deserve. Thank you *** ****** Customer Experience Manager ********************** Direct: ************ |TF: *********************** ****************************************************************************************

• Review fromDorothy H

  Date: 06/14/2024

  1 star

  Dorothy H

  Date: 06/14/2024

  I have been with this company since 2009 when they bought out my previous company. They told me in 2023 that I had to update my equipment or my service would be turned off. I paid $959 to update system. They put in fine print but did not verbally tell me that It was another 5 year term. The system does not work, alarming all the time. It took monitoring 27 minutes to call me to tell me a fire alarm went off. After I updated the system, they then raised my rates approximately $20/month. I have paid on a gold maintenance plan since 2009 (and before with the other company). I have had service techs out to fix a problems with the new system and get billed $213.50 each time. I then have to deal with customer service and billing to get the charge taken off. **************** tries to tell me that the gold plan only covers routine issues. I would be very aware of this company.

  Interface Security Systems LLC

  Date: 07/09/2024

  To whom it may concern, In June of 2023 we were notified that ******* was planning to remove her landline and needed a quote on upgrading her system to digital. She worked with a local representative and decided to move forward with upgrading her panel, keypad, adding temperature sensors, and switching to the *** technology that would allow her system to communicate without a telephone line. The additional *** technology, maintenance on the new equipment, as well as adding a remote management app did increase her monthly amount by $20.41. We offer different term agreements based on the amount the customer is willing/able to put down. In this case, she put down 56% percent in exchange for a 5-year term. All customers have a 3 day right of recission to read over their agreement and challenge any items they do not agree with. ******* was enrolled in our Gold Maintenance Plan. That plan covers normal wear and tear on the equipment and labor between the hours of 8 AM 5 PM, M-F. It does not cover Acts of God, damages to the system caused by other issues outside of normal wear and tear, and battery replacements. We have been on site four times since the upgrade in October of 2023, two of those charges were billable, see details below. We did, however, end up crediting these two calls as a courtesy to ******* since she had been a customer for 22 years and wasnt clear on what the maintenance program covers. That has since been explained to her in detail. 10/7/23: Multiple zones in fault, customer recently had a power outage, rebooted alarm panel, tested. 4/23/24: Power Outage on site, technician had to reconnect the second keypad back to the customers WiFi and relinked the primary bedroom keypad to the main keypad per her request. At the time of the event that she reported as having a delayed response time, we had several high priority signals being worked. The event was a Temperature Alarm, her basement stairs temperature was reporting lower than normal. These types of events are sent through as a maintenance signal, not life threatening, we call as quickly as possible. Our ****************************** did review all the above when closing her account. We would like to thank her for being a loyal customer for so many years and are here to help if she has any further questions. ******************* Customer Experience Manager ********************** Direct: ************ |TF: *********************** 1844 ********************************************