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Complaint Details
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Initial Complaint
08/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I keep receiving phone calls daily that this business is trying to collect a debt for Advanced Imaging. I do not owe a balance to this place, the allowed amount was paid by insurance contract. When originally contacted, I asked them to validate the debt and send proof of all documentation, they did not, and I am continued to be harassed by this company. I did not authorize the sale of any said debt, nor do I owe any debt to this company or collection agency. This is harassment.
Business response
08/23/2024
We are in receipt of the complaint filed by *********************** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 5/12/2024 by our client, HCA FL ************** Imaging Center. Upon review of the account we were unable to locate any contact made with the consumer and NPAS Solutions has not received a request to validate the debt. However, we reached out to our client and they confirmed that a debt validation letter was previously sent to the consumer on 1/5/2024 to the address on file. To address the consumers request of no further contact,NPAS Solutions has placed a cease and desist and the consumer should not receive further contact regarding their accounts. If the consumer wishes to retract the Cease and Desist our offices will be able to better assist the consumer with their concerns. If the consumer needs further assistance please have them contact our office directly. Thank you.Initial Complaint
07/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was contacted by **** on 4/22/2024 for medical services received from *************************** the previous month. I set up a payment plan of $****** that was to last for 6 months and be automatically deducted from my account. First payment was made on April 25th. A month later, the second payment was charged. However two days after the second payment was made, an identical payment was taken out. I did not notice at the time. In June, the third payment was taken out. The next day i called **** to pay my balance in full. I received an email receipt for the transaction and the representative on the phone said I no longer had a balance. The following day I was charged again for the $******. It wasnt until a month later, in July, that I realized I had now been double charged twice. I called **** and they told me that my account had been transferred to their business office. So i called that number. They told me I had a credit in the amount of $556.40 (the sum of the two overpayments) that was being mailed to me. However on 07/25/2024, I was again charged the ****** this time i called the business office and was placed on a three way call with a member of **** and a person from the hospital I was treated at. The **** rep said that they had no idea why I was being charged as my account was showing that it was closed. The **** rep said they would compile the information and send it to their manager who would contact me by phone. Today, I was charged yet again for the ******. I have now made 4 additional payments of $******, a total of $1,112.80 beyond what I owe. I still have not been contacted by the manager. I called them again and they said they no longer have access to my account. I want the payments to stop and to be refunded the additional $1,112.80 that has been taken from my account.Business response
08/01/2024
We are in receipt of the complaint filed by ******************************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. NPAS Solutions, LLC.completed a record search using the name and phone number of the complainant.We unable to locate a consumer account or a history of contact to the phone number provided in the complaint within our records. Please provide additional identifying information for the Consumers account. Some items that *** be of assistance are account numbers, address statements are being sent to, and the name of the individual listed on the account or statements.
If the consumer needs assistance please have them contact *************************** directly. Thank you.Customer response
08/01/2024
Complaint: 22065152
I have reviewed the business' response and am rejecting it because:
The business asked to supply additional information.My account number is *******
Address: ***************************************** Unit 1076
Sincerely,
*******************************Business response
08/02/2024
We are in receipt of the response filed by ******************************* and have thoroughly reviewed this matter. Again, we apologize for any confusion or inconvenience experienced by the consumer. NPAS Solutions, LLC.completed a record search using the information provided by the consumer;however, we were unable to locate an account within our records. We encourage the consumer to reach out to the creditor directly for assistance. Thank youInitial Complaint
07/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The company keeps calling me saying I owe money to them from HCA ******* West. However, I have never been to that hospital and due not have a balance with that hospital or hospital system.Business response
07/24/2024
We are in receipt of the complaint filed by ********************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. It appears that we have a bad phone number listed in our system, we have marked the phone number ************** as invalid. Again, we would like to apologize for the inconvenience. If the consumer needs further please contact NPAS Solutions. Thank you.Customer response
07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
07/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company continues to call and mail us documents stating we owe money for a past medical procedure. We have called the hospital and have a letter of Zero balance. They said they have had problems with this company. Please steer clear! Do your due diligent before believing what they are stating.Business response
07/22/2024
We are in receipt of the complaint filed by ***************** and have thoroughly reviewed this matter. The account in question was placed with our office on 6/27/2024 by our client, ************************. Upon receipt of this complaint, we reached out to our client and a customer service representative from ************************ will be reaching out to the consumer to review their account.
If the consumer needs further assistance, please have them contact NPAS Solutions directly. Thank you.Initial Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am current receiving calls from NPS regarding ******************. This was already explained to Medicredit that I was incarcerated when I was taken to this hospital. There is no other reason I have went to this hospital. They are not covered by my insurence. The salt lake city Jail told me they would fuly cover the cost when I explained to them that St. ****'s is not in my health insurence coverage. I don't know how many times this was explained to Medicredit with no resolve.Business response
07/12/2024
We are in receipt of the complaint filed by ********************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on July 2, 2024 by our client, ******************. We have reached out to our client with the consumers concern regarding their account. ****************** will have a customer service representative reach out to the consumer and discuss their concerns. If the consumer needs further assistance please have them contact our office directly. Thank youInitial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a bill from NPAS Solutions saying I ************************ $870.00. I have called the hospital and I have a $0 balance. Also back in Jan. 2024 I received a bill from ********* saying I owed money to ******************** and ************** same acct. number so I took care of that bill with ********* paying off both hospitals. And now I get another bill from NPAS saying I owe money it already been paid. I see other people have been going throught this as well. Thank youBusiness response
06/19/2024
We are in receipt of the complaint filed by ********************************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on April 30, 2024 by our client, HCA ****************************. After reviewing this complaint with our client,they have asked us to close the account from our office and send it back to their offices for the best interest of the consumer. If the consumer needs further assistance please have them contact HCA **************************** directly. Thank youInitial Complaint
06/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have received 2 calls from NPA solutions which I did not answer. They stated that they are calling as a debt collector on Behalf of ***************************. I have called this hospital twice and they have stated that they have no account in my name. I have never even been to the city where this hospital is located. In the voicemail they have left, they do not even mention me by name. I would like my phone number to be taken off their call logs. Thank you for your help.Business response
06/05/2024
We are in receipt of the complaint filed by ********************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. NPAS Solutions has reviewed the complainants concern and determined that the complainant is not the intended recipient of these calls. We have removed this phone number from our system on June 5, 2024.If the complainant needs further assistance please have them contact NPAS Solutions directly. Thank youInitial Complaint
05/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a Veteran and received services at a ************************************* back in 2023. I called the facility and they show no balance on my account because they were paid through the ************************ However, somehow this NPAS company (probably through the hacking of systems) retrieved my information and is now trying to collect on a debt that does not exist and has been calling me daily harassing me to pay. This also does not show up on my credit report, thankfully as of now but would like this resolved to prevent further potential damage to my accounts. Thank youBusiness response
05/02/2024
We are in receipt of the complaint filed by ******************************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. NPAS Solutions made several calls to the phone number listed on this complaint. However, ******************************* is not the intended recipient of these calls. We have removed this phone number from our system. Thank youInitial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I spoke with a ****************** about my "balance" and she informed me this company has just aquired the account at the end of March 2024. The account: ********* was originally with MediCredit and was paid IN FULL. I was offered to pay off at a discounted rate to MediCredit and they allowed me to split the payment (one in January and one in February). I made a $400 payment in January and a $394.49 payment in February which would have satisfied the payment arrangement made with them. This is the second time I have paid this balance as I am now divorced and had no proof we originally paid this debt when we were together after my surgery. I do not like having debts and make sure balances are satisfied when needed, but I will not be paying it a third time. I was asked to provide proof of payment to MediCredit via email. I emailed in the requested documents on April 5, 2024, and this company STILL continues to call and leave voicemails requesting payment. Again, I will NOT be paying this bill for a third time and have provided proof that said balance has been paid. This matter needs to be resolved or I will be speaking with my attorney, especially if my credit becomes effected due to negligence of paid funds. This surgery was two year ago now. Funds have now been satisfied TWICE.Business response
04/30/2024
We are in receipt of the complaint filed by *********************** (********) and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on March 30, 2024 by our client, **************** of *******. We have reached out to our client who is conducting research to find out what happened with the consumers payment. Once a thorough review is completed a member of management would reach out to the consumer directly. Thank youInitial Complaint
04/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company has been calling me daily since at least January regarding a bill from St. ******* hospital. I have no idea what this bill is for, so when I answered I gave my name and social. I was told my name was not on the account and they could not talk to me. The account was able to be found with my last name and social, but under my fathers name. I was then told I could not be spoken to regarding the account attached to my information. They are calling me with no information for an account in my fathers name.Business response
04/19/2024
We are in receipt of the response filed by ******************* and we have thoroughly reviewed this matter. First and foremost, we would like to apologize the consumers experience was not elevated to meet our ************ and values. We strive to provide excellent customer service to all consumers. Although, the consumer feels this was not achieved, we appreciate the concern being brought to our attention so we can review and if needed provide reeducation to **************** provided to all. The account in question was placed with our office on 12/31/2023 by our client, Saint *******. In reviewing the call that took place on April 18, 2024, the complainant requested to cease phone calls. We have applied a cease phone call notification on the account. If the complainant wishes to retract the cease calls request, our offices will be able to better assist.At this time would the complainant like the previously mentioned cease of calls to stay in place? If the consumer needs further assistance please have them contact NPAS Solutions directly. Thank you.Customer response
04/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. Please keep the cease call request, and ensure this will not be reported to credit as it is not mt account. Thank you.
Sincerely,
*******************
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Contact Information
Customer Complaints Summary
23 total complaints in the last 3 years.
17 complaints closed in the last 12 months.