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Business Profile

Auto Insurance

Reliable Auto Protection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2024, I purchased an auto protection for my car and they sent me a booklet and cards in case there is damage I can use it. My 02 sensor went out on my car and I noticed that I needed to use the auto protection. I was then informed that the company was not real according to the reviews after I discovered they were giving me such a hard Time to speak with the claims department. In fact, the service company who repaired my car informed me that they had submitted a claim through an AI bot for repair. At that moment I knew that things did not seem accurate for me so I took further caution to do more research.

    Business Response

    Date: 10/05/2024

    Customer purchased a Headstart Warranty Group policy from us
    on 01/22/2024.  On 10/02/2024, the
    customer had the repair facility call Headstart Warranty Group to file a claim.  On that same day of 10/02/2024, Headstart
    Warranty Group claims department responded the claim was denied due to “Oxygen
    Sensor is a non-covered part per customer’s contract”.

    We apologize that the customer had a bad experience
    regarding use of their plan, however the claim was successfully filed and
    denied the same day, due to being a non-covered part per the vehicle service
    contract that was purchased.   We understand having a denied claim is disappointing,
    but vehicle service contracts will not pay for non-covered items.  

    Headstart Warranty Group is in fact a real company that has
    real human being employees and simply uses an artificial intelligence phone
    system to help facilitate call volume when initially filing a claim which in
    this particular case, the customer’s repair facility successfully filed upon
    the initial call.  All claims are
    reviewed and adjudicated by professional human beings.

    If customer wishes to cancel, please follow the cancellation procedures stated in your purchased agreement or call our customer service team at 1-855-703-7518 Monday through Friday 8:30am to 5pm CST.

  • Initial Complaint

    Date:08/31/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company mailed me very scam looking mail that said I immediately needed to set up my coverage. It looked so real and I worry people will fall for this scam. The paper looked like official insurance cards and had tons of urgent fear driving language. I did not call or pursue in any way

    Business Response

    Date: 09/19/2024

    We regret the error in sending a letter offering extended auto coverage to you. We have promptly removed your information from our mailing list to prevent any further inconvenience.

  • Initial Complaint

    Date:08/06/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We get unsolicited letters marked "FINAL NOTICE' and "Our records indicate that you have not contacted us..." regarding a vehicle service contract from Reliable Auto Protection. This is obviously a scam, and this business is not BBB registered. These are annoying letters made to look official. PLEASE STOP mailing these letters to unsuspecting victims.

    Business Response

    Date: 08/07/2024

    We regret the error in sending a letter offering extended auto coverage to you. We have promptly removed your information from our mailing list to prevent any further inconvenience or communication.

    Customer Answer

    Date: 08/08/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/25/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to send us annoying letters regarding service we NEVER requested nor have any intention of purchasing from them. All communications to cease!!!!!

    Business Response

    Date: 07/26/2024

    We regret the error in sending a letter offering extended auto coverage to you. We have promptly removed your information from our mailing list to prevent any further inconvenience or communication.

  • Initial Complaint

    Date:06/19/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues sending me fake auto coverage, when I never requested, nor intended to do business with them.

    Business Response

    Date: 07/08/2024

    We regret the error in sending a letter offering extended auto coverage to you. We have promptly removed your information from our mailing list to prevent any further inconvenience or communication.

  • Initial Complaint

    Date:06/04/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Direct advertising soon renewal due of vehicle warrant policy. Very vague details matching some information of my renewal data. I called number provided and specifically informed representative of a renewal request with Endurance policy for 5/20/2024. They said they could help., quoted premium charges and terms, but placed with another carrier Reliable auto protection. The billing debit at bank gave telephone as Endurance no flags at that time 5/2/2024 when billing done. Now Ifind my Endurance policy not renewed as requested. They wrote a new policy with another company which I do not want due to company consistent in purchasing coverage. I called today and they denied any fraud on their part. I want down payment back ****** and 1st payment $230.22 back to obtain the renewal policy with the correct company that we intended. I was completely defrauded. Also found out they are located in ******** and a non-resident agent -not allowed to solicit business directly inTEXAS!makes them not working within laws of *****. Advertising is also worded as to mis-lead the insurance purchasing public.

    Business Response

    Date: 06/12/2024

    After reviewing the call when customer setup coverage, we made it clear our company name is Reliable Auto Protection and no mention of the company Endurance ever came up.  Not sure how the customer thought she was talking to Endurance, but we do apologize for any confusion.  On 06/04/2024 the customer called in to cancel and request a full refund of the $479.22 she paid.  On 06/12/2024, Reliable Auto Protection mailed out a 100% refund check in the amount of $479.22 to customer.

    Customer Answer

    Date: 06/21/2024

    In my initial call I told the representation I was reaching out to renew my ENDURANCE RENEWAL of 5/19, asking if he could help me with that.  He quoted me a price and collected payment not advising he was placing with another company.  
    The business has contacted me upon my request to cancel the coverage they placed on my behalf and refunded my payment as requested.   I received a check today for full refund.  You can now close out complaint since they have refunded my money.

    ***************************

     

  • Initial Complaint

    Date:04/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like for this company (Which I believe to be scams) to remove me from all future mailings.

    Business Response

    Date: 05/01/2024

    Customer has been removed from all marketing lists and will no longer receive any future mailings.

Reliable Auto Protection is NOT a BBB Accredited Business.

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