ComplaintsforRoto-Rooter Plumbing & Drain

• Initial Complaint

  09/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company cleaned up 2 levels of my home after a sewage issue. My insurance company uses Accuserve to ensure there are no overcharges or extra unnecessary charges and that the work was completed based on the scope of the project. Insurance only paid them a partial amount as they would not cooperate with Accuserve to give answers to validate. No returned calls, no responses to emails. Roto Rooter is sending me a bill for the difference. This all began on June 30. They called me asking for payment. I told them what transpired and they said they would look into it. I have not heard from them since. I am caring for my elderly husband who has Alzheimers and dementia. This very stressful for me to have to fight to get them to just do their job and cooperate.

  Business response

  02/14/2024

  Better Business Bureau

  Dispute Resolution Department

  ************************************

  *********, **  63102

   

  RE:  Case #: 20643418

              *********************

              1100 Dogwood Dr.

  **************, **  65109

   

   

  Dear BBB:

  On 6-30-2023 ************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;">Roto************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;">-Rooter was called out to perform ***************** Services at the above listed address. ************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;">Roto************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;"> Rooter did so according to the work estimated in our ************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;">Xactimate************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;"> Report (a billing and estimating program we utilize that prices work according to industry standards). After the estimated work was complete, ************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;">Roto************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;"> Rooter invoiced Mrs. ************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;">**************** style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;"> for payment as we do at the completion of all our jobs. Mrs. ************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;">***************** style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;"> invoice total was $15,291.28. ************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;"> See invoice #**** attached - invoice total now $0.00.
  

  On 8-21-2023 ************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;">Roto************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;"> Rooter received payment from ***************** totaling $8,885.73 as payment in full for services rendered at the above address. ************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;">Roto************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;"> Rooter agreed to this final payment amount after communicating with the insurance company. ************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;">Roto************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;"> Rooter then wrote off the remaining $6,405.55 owed. Mrs. ************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;">**************** style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;"> does NOT owe ************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;">Roto************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;"> Rooter any more money and has not had a balance due since October 2023. No invoices are being sent to her and collections are not being sought from Mrs. ************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;">**************** style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;">. This dispute/matter resolved itself 5 months ago. I hope this explanation helps. ************ style="font-size: medium; font-family: Helvetica Neue, Helvetica, Arial, sans-serif;"> 
  

  If you have any questions, or need additional information, please feel free to call me at *************. Thank you for your help and time with this matter.
  

   
  

  Best regards,

   
  

  **************** Marrone

  Owner / Manager

  Roto-Rooter Services

  Columbia & **************, **

  Ph: ************ / ************

  Fax: ************

  Customer response

  02/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩