ComplaintsforRam Jack Foundation Repair & Waterproofing
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Complaint Details
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Initial Complaint
07/16/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
In 2017 I hired this company to do some foundation work on my home, this work came with a limited life time warranty. The foundation area is having the same issues as I paid them to fix, but I can not get in touch with them to file a warranty claim.Business response
08/03/2021
Ram Jack is a nation wide company that has franchises across the United States. When the work on your home was completed in 2017, the owner I work for was not the owner of the Columbia Missouri location. We took over in 2019. We would be happy to take a look at the previous paperwork, to see how we can best assist you moving forward. Unfortunately, we were not provided any paperwork from the previous owner (Randy Gibbs) for work he performed under the Ram Jack name. As i mentioned, we would be happy to assist you with the issues you are currently having, but need proof of paperwork to be able to further assist. Please send all documentation you have directly to myself [email protected]. From there I will review your paperwork and contact you directly to further discuss how we can move forward to address the concerns with the work completed by Randy Gibbs.
Thank You,
Tiffany McDaniel
Customer response
08/03/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********. I will email them copies of my paperwork/ warranty and will anticipate a full refund from them, or in the alternative, to rectify the foundation problem.
Sincerely,
****** ********
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Contact Information
1495 Old Us Highway 40 Ste B
Columbia, MO 65202-5227
Business hours
Today,7:00 AM - 7:00 PM
MMonday | 7:00 AM - 7:00 PM |
---|---|
TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.