ComplaintsforAndrew Jackson Bridal Co
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Complaint Details
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Initial Complaint
01/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On December 29th I purchased a wedding dress and veil from Andrew Jackson in Cape. I had not been out of the store more than 15 minutes when I received a call from the store telling me that they would not be able to order the dress I had chosen in time for my July 2022 wedding. I was told that the transaction would be voided and that I would not be charged the $1,403.40. I was also told I would be emailed a receipt. I called the store on December 30th because I had not received the refund nor had I received a receipt of the voided transaction. I was sent a receipt on December 30th for a different amount but was never refunded. I left a message at the store on January 1st inquiring about my refund. My call was not returned until January 3rd. I told the store clerk that I still had not received my refund and she said she would look into it and call me back as soon as she could. I have been waiting almost 4 hours now and no one has returned my call and they have not refunded my money. The funds have cleared my account as is evidenced by the photo below. I need assistance getting my refund from this business. I am owed $1,403.40. I called the store again and was told that the refund was processed but it was not. The funds have cleared my bank and the business has received my money and is refusing to give it back!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.