Customer ReviewsforAll Star Dodge Chrysler Jeep Ram

My name is *********************. Im reaching out to you about my ram rebel eco diesel. My family and I were on our way home from ******** back to ********** in November 2023. When we reached ********, ** the fuel pump had a catastrophic failure and stranded my family on the highway. We had it towed to all star dodge in ******** ***** and were given a month or two ETA. That was back in November. It is now April and the truck has still not been completed. We were waiting on one egr gasket for them to have all the parts to start the repair. I located the part here in ***** and drove 3 hours to get it and shipped it to them. That was the beginning of march (march 7th). They told me the truck would be done at the beginning of April. After todays phone call with ****** the service representative at all star dodge. The mechanic that tore the truck apart has been sick all week and ****** doesnt want anyone else to work on it until the sick guy is back. Thats ****** a veteran and helicopter mechanic I have to complete jobs everyday that the prior shift has taken apart. ******* excuses are really started to get to me. Ive been patient to this point and now Im fed up. Weve been paying a ridiculous amount of money for the payment of a truck we havent seen since last year. I start school in two weeks and we currently have one vehicle. Im going to be walking my grown a** to school everyday while paying a ridiculous truck payment. I want this problem resolved and for someone to put a boot in this ****** guys a**. I would never treat a customer the way they have treated me and my family. Can you please help us out in anyway? We need a loaner vehicle until our truck gets back. We both start school next week and currently have 1 vehicle. With school beginning I will have to start calling out of work due to conflicting schedules and Im not ok with losing money. Ive opened a lawsuit against Chrysler and Ram Trucks. Very respectfully 2021 ram rebel 1500 eco diesel.

This review is for Mopar Factory Parts. Ordered a wiring harness for $562.**. What's crazy to me is the part was a definite fit for my vehicle before ordering, however, they have an added $2.99 optional charge for checking part against VIN..... that's a first. I skipped the $2.99 charge and elected the "free" VIN check.To my dismay I receive an email the next day from , stating it wasn't a fit for my vehicle. The actual part fitting my vehicle was $1337.**, an $815.** difference and would I like to update my order?Yes, I absolutely would after that. I emailed back immediately and requested to cancel the order and for them to send a confirmation email it had been canceled. Six days later.....by this point I have exhausted every option I could find. They had ignored all emails. Online chat was an option, but also hadn't worked out... after a representative was supposed to be "two" minutes and it had been over "fifteen" minutes without any response. No phone or address listed. I was able to find out through my credit card as they had a pending charge on account, that they were associated with All Star Dodge Chrysler Jeep Ram near **************, **, along with a phone number. I called and spoke to parts counter, which can supposedly do nothing other than let them know to call. Within a few minutes I had an email from them that the order had been canceled. C- rating and unfortunately it's probably worse if more knew about this and could link them up. Steer clear..... there's much more reputable and honest places to do business with

Extra, Extra . Read all about itBuying a car is like buying a house it should be the most exciting time as it is a huge investment. This dealership completely ruined my daughters first buying experience. Im writing this because as a mother I taught my daughter to build her credit for success to achieve her buying goals. This dealership set zero standards and tried to rip my daughter off. Prior going to the dealership she got pre approved and all we needed was a purchase order. As soon as we went into the dealership they tried scamming and pressuring her into financing through them instead. The salesman was very unknowledgeable and took us straight to the finance department against our wishes of not financing. When she gave into financing they ran her credit multiple times. They continued to play games and questioned our bank rate instead of just giving us an honest answer. From all the pressure we left. After going home and discussing it my daughter really loved the car so she went back alone. Once she went alone they raised the price by $1000. This should be illegal. Did they think because she was young and alone they could take advantage of her and she wouldnt notice the price difference? No one elses daughter should be taken advantage of. I called the dealership when I learned of the price gauge and talked to ***** who was very unprofessional, raised his voice and hung up the phone. I personally drove to to the dealership because in the years past I bought a car for my other child here and had a pleasant experience. I was hoping I could speak with someone who actually cared and match the in writing price my daughter originally had to write a happy review. Unfortunately, the general manager **** came with the same unprofessional attitude and told us to take it or leave it. The management here in past years was great but clearly it has gone downhill. We just wanted them to do the write thing and honour their word.

Cannot get a status on a repair. Calls are all routed to voice mail. Advisors never call back until end of day. Poor customer service and communication.