ComplaintsforAll Star Dodge Chrysler Jeep Ram

• Initial Complaint

  01/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I attached two letters sent to the Dodge *************** in ************, ** describing this problem trying to get a refund from All-Star Dodge. First letter was dated/mailed 9/18/23; Second letter dated/mailed 10/23/23. The information in the 9/18 letter provides a lot of detail and includes more backup due to the 5 MB File size limit.Salesman ********************* from All-Star Dodge communicated to me that he could order the exact car I wanted from his dealership. On the evening of 1/30/23, I visited the dealership where we discussed the exact options I wanted which was placed on a factory order. I told him to wait until tomorrow for an approval to place the order the next day (1/31) in case I thought about it overnight and decided to change an option or two, but I was comfortable in giving them the $1,000 deposit they required to place this order (receipt attached). I was told by both *************** and his Sales Manager, *************, that if for whatever reason the car wasn't built, my $1,000 would be refunded. I phoned the next day placing the exact order as signed by me the prior evening. Mr ** and I spoke on 2/15/2023 due to a 2/14 voicemail informing me the order had been rejected by Chrysler due to my option combination being restricted and if I could change my order (if All-Star couldn't order this car, I would use Napleton). I asked him if it's possible Chrysler might lift this restriction and accept my order later in the year which he told me was possible. Mr ** promised to submit the order again in six or eight weeks and then follow up with me at later date. There was no communication from the dealership until I E-Mailed *************** on 7/21 requesting status. They weren't able to place the order and my refund requests began. Several E-Mails to ***************/Le as well as three messages to an owner and one to the general manager resulted in no refund/response. The last message to the owner/GM was on 12/28. I'm contacting BBB as my next step for resolution.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to get repaired and they had a breaking which resulted in 30 cars had their catalytic converter stolen and my car was apart of. Now they are telling me that I am responsible for the cost to replace my catalytic converter. What was suppose to be a $2400 job is now a $9000 job. I spoke with the manager Jeff who said that their lawyers said they are not liable because they locked up

  Business response

  12/19/2023

  Our insurance reviewed the claims and determined we were not negligent when the theft occurred. The customers vehicle was parked in a secure area while waiting for the customer to pick up their vehicle.

  Customer response

  12/19/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from them and the transmission went out. I took it back to them on Tuesday and they said it needs a transmission and a motor. The warranty that I have with them does not cover this. I have to pay $75 a day because the warranty only covers for 5 days. They said they would have to get the authorization from the inspector and it will cost $1400 dollars. I have to turn in my rental car on Monday and I have been telling them that there was something wrong with this car. I am in a bind and still have to pay for this car. I told them something was wrong with the car in July 2023 and purchased the car in February 2023. It is the same thing wrong with it in July that I told them about the car. ******** and ********** said the same thing about the car. I would like for them to pay for the car rental and to repair my car.

  Business response

  12/19/2023

  The vehicle was repaired and paid by the customers extended warranty. The $1400 was the cost to inspect and diagnose the concern if it was not covered by the customers warranty. The repair was covered and the customer was charged their $100 deductable and the rental days beyond what they had coverage for. The deductable and rental charges were expalined to the customer when the vehicle was checked in.

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got my car towed to All star and I have a warranty. The warranty will cover the problem but because the car ran hot the warranty will not cover the repair. I would like my car fixed or to trade my car in.

  Business response

  12/19/2023

  The customer has an extended warranty through ***. They extended warranty company sent out their inspector and denied the claim due to the vehicle overheating and being driven to the point of failure. This is excluded from coverage with their contract.  We are a authorized repair center for their contract but don't have the ability to approve or deny claims.

• Initial Complaint

  09/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We have not had the truck for 24 hours. This morning the tire is on flat on the rim and the other tires are losing air. The sales man yesterday did not acknowledge that the tire pressure was not right. When I was driving home the tire pressure gauge came on indicating that the tire pressure was low in my tires. This is a certified used car. We called them and they stated that we are can not return the vehicle because there is no sales policy in Missouri. I called my attorney and we were in informed that we have three days to return the vehicle. They are not telling the truth about the Missouri law on what it says and dictates. When I call the salesman he was trying to out talk me and stated that I could have picked up a nail on my way home and that is why all the tire pressure is off. I would like to return the vehicle because they have not been upfront and straight about the tires and I do not know what else could go wrong with the vehicle, it has not been 24 hours.

  Business response

  09/18/2023

  Thank you for sharing this information. A check of our records indicates that a tow truck was sent immediately to the customers home. There was an issue with a tire sensor that has been repaired. We consider this complaint as being resolved.

   

  Customer response

  09/19/2023

  Complaint: ********
  
  I am rejecting this response because:

  -they did not send a tow truck; I had to pay for my own.

  -it was not a tire sensor, the tire was sitting on its rim.

  -the car is back at their lot.

  -all I asked for was four new tires; they refused.

  -the loan company has cancelled the loan because it was on the lot, but they didn't cancel it; it wasn't even 24 hours when I took it back.

  -I don't have any papers, no contract, only the GAP info and two other pieces, no contract.

  
  
  
  Sincerely,
  
  **** ****

• Initial Complaint

  07/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My car was brought to the dealer disributer ******** was leaking it was fixed supposedly fixed immediate my car start mixing while air was on brought it back to the dealer they said it tech had wet it !! So now it was miss firing ! My car was not doing any of that before I bought it there , I called at 5 -15 to see if my car was ready .rep all managers where gone so my car had to be kept over night . I went to the dealer Saturday morning at **** am again no managers were on duty to ok my ok to be fixed . This mistake was all star probelm !!! If the tech had wet it I would have never had this probelm !!! I so displeased with the service!!!

  Customer response

  07/17/2023

  This issue has been resolved. 

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my Jeep there to get serviced. ******* told me the part expired and I asked if I bought the part from them, they said they still would not repair my car. I would like for them to honor the contract/warranty and to fix my Jeep.

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought my car 4/28/2023 2020 ***** malibu i drove the car 2 days and the check engine light came on. Took the car back 5/1/2023 and i havent seen the car since. I went to pick the car up twice the week of 5/31/2023 because allstar stated it was ready and the check engine light came back on both times before i pulled off the lot so they took it back. All star called and stated the car needs a motor on 6/15/2023. How can they sell me a car and the dealership have no idea it needed a motor? Im overwhelmed and upset. Its been an inconvenience and i want a different car. they was not honest about the car and now i have a car that needs a motor that i have to still pay a car note on.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a car on 1/6/2023 and as soon as February hits my check engine light comes on. Now Im replacing a battery totaling over 600! The dealership offered no help in covering the cost of the battery or the diagnostic test. Here is *** now and the check engine light is back on and Im having electrical issues. I take the car back to the dealership and they want to charge for 2 diagnostic tests costing 200 for each test. So thats already 400 before the car is even worked on. Thats not all.later they determine that they cant fix my car and they cant tell me whats wrong with it either. They did charge for only 1 diagnostic but now I have to take my car to another dealership for them to charge me another 400 just to see whats wrong! I also had to purchase a rental for the time they had my car. This car has costed more than its worth from the start but to have all these problems on top of it is ridiculous. Let them tell it.everything is out of their hands. I have a service contract that is completely useless. No one can ever tell me if anything is covered. I am a 78 year old man and I feel like I was preyed upon. Ive never been treated with such disregard in my entire life. Even if this is somehow resolved I would never purchase another vehicle from this organization because none of them care. H*** its not their money. Oh and the best part is the rep that sold me the car no longer works there. How convenient. At the end of the day the diagnostic was performed but they could tell me nothing! I should get my 200 back at least!

  Business response

  06/16/2023

  Thank you for taking the time to evaluate our dealership. A review of our records indicates that you purchased a 2018 **** Fusion and a service contract from CNA (a reputable national company) on on 1/3/2023. On 2/8/23  at ****** (approximately ***** miles since the vehicle was purchased) miles we you brought the vehicle back to the dealership and we replaced the battery that failed. Batteries are considered a wear and tear item and generally are not warrantied.  As a courtesy we did cover the  cost of the rental vehicle. You were charged  for the diagnostic and battery replacement that was not covered by CNA. On 5/22/23 with ****** miles (approximately ****** miles higher then when you purchased the vehicle), we charged a diagnostic fee for a Service Engine Light  and radio concern that ended  up needing to go to a **** dealer for loss of communication codes with several modules that we could diagnose any further. Given the miles you have put on the vehicle and the time that has passed since the purchase we can not participate in any further coats with the vehicle. Please contact CNA with further questions about your coverage.

  Customer response

  06/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  ELDERLY ABUSE PRACTICES Please be advised that we will alert all senior citizens and all of the public of this dealerships deceptive practices against elderly persons. The dealership aggressively pursued and made false claims for additional mechanical services that were not necessary for the ISSUE that was presented to the dealership, by an elderly woman who was completely mislead. The dealership falsely presented diagnostic issues and told the Elderly person that they were mandatory and then forced her into a loan agreement to further DECEIVE her- THIS IS AN ABSOLUTE TRAVESTRY- THE DEALERSHIP PREYED ON THIS ELDERLY WOMAN AND TO ADD CRIMINAL INTENT- THEY FORCED HER INTO SIGNING A LOAN AGREEMENT FOR THEIR DECEPTIVE PRACTICE- Please alert the public consumers that *** attempt to conduct business with this dealership- that the dealership practices Cruel and Misrepresentative Sales Practices upon Elderly People # a car battery should never cost $1,600.00

  Customer response

  03/13/2023

  Please close the complaint #********.  This matter has been resolved

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩