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Find a Location

Table Rock Resorts has 1 locations, listed below.

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    Business ProfileforTable Rock Resorts

    Resort

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    71 Dogwood Park Trl, Branson, MO 65616-6153
    BBB File Opened:
    4/30/1993
    Business Started Locally:
    3/1/1972
    Alternate Business Name
    • Eagles View Cottages
    • Indian Point Lodge
    • Trails End
    • Indian Point Resorts
    Business Management
    • Gregory D Maycock, Manager
    • Michael Sasseen, Manager
    Contact Information

    Principal

    • Gregory D Maycock, Manager
    • Michael Sasseen, Manager

    Customer Contact

    • Gregory D Maycock, Manager
    Additional Contact Information

    Fax Numbers

    • (417) 338-3507
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/19/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    On July 26, 2022 I reserved a cabin on Table Rock Lake through the Table Rock Resorts Website. The 5 bedroom cabin was listed for $0 per night and I reserved it for six nights: July 24 to July 30, 3023. I paid the total balance of $0 with my ******** ******* credit card. The terms and conditions listed that the rate would not go up. Upon reserving, I received a valid confirmation email (see attachment) that listed the cabin was booked for my desired dates and confirmed that the cost was in fact $0 per night for a total price of $0. Six months later, just a few days ago, I was contacted by Table Rock Resorts. They said there must have been some mistake with the card or payment and I had been billed $0. I told them I knew it was $0, that is why I booked it, as that rate was acceptable to me. They seemed surprised I had a confirmation email. I forwarded the confirmation email to them for verification. They responded two evenings ago, January 17th, saying that I must pay $10,260.97, and must put down 50% of that cost by 6:00 p.m. the next day (January 18th) or my reservation would be cancelled. This is clearly illegal. I am a consumer, I did nothing wrong. It is not my job to run their business for them. I have had this reserved for 6 months. I paid the price the website advertised the cabin at, my dates and payment were confirmed, and I received a confirmation email that listed total price as $0. I emailed them back yesterday morning letting them know I expected my cabin for the original accepted and verified rate. I do empathize, however, and I offered to compromise by reserving one of two possible smaller, less expensive condos for $100 total per night after taxes/fees for the same dates. If not that, I expect my original booking. When they did not respond, I called. They said they forwarded the email to the CFO and he would get back to me. He has not. I emailed this morning, no response. This business is breaking contract and law. THANKS
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    Customer Reviews

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