ComplaintsforJim's Muffler
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Complaint Details
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Initial Complaint
08/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
They price gouged me on repair of my car. I would like to get at least half of my money back from this.Business response
08/22/2023
***** ******* *** ****** came in needing a muffler and a few other things, I gave him a price he told us to do the work, and we did a quality job, he picked it up and paid for it. The next day he came back, demanding money back. I explained to him, that he agreed to the price which was fair, and there would be no refund. He stated that Oreilley's had the parts for half the price, and I told him we don't use that type of muffler, we use a better quality of muffler, after screaming at me for ten minutes, I told him I would refund him the full price of the muffler if I could pull the truck in on my lift and remove the muffler. A full refund just to make him happy, he said you're not touching my truck, never a word of workmanship just that he found a cheaper muffler and wanted 100 dollars back and I said no. So twice we knew exactly the price, and I gave him the opportunity to get a refund as long as I could get my muffler back. I'm sorry he feels this way, but I feel I gave him multiple chances.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.