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Business Profile

Medical Uniforms

Scrubs & Beyond LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Scrubs & Beyond LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 93 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes I took some pants back because they where to tight know I didnt try them on in the store because when I look at the tag in the pants they had tall large the same size and some other pants I bought just like them. So I took the tag off at home to wear them but when I tried them on the where to little so I look at the size again and the pants had 2 different sizes in them so I took them back. I was told they could refund or exchange the pants because the tag was off and I still had the tag in the bag. The manager was also at the register who told me and she was very rude about it. It was not my fault that they have product in the store with two different sizes on them. The pants had a rage that said talks large and another one written on the inside said medium. While I was talking to the cashier both of them act just like they couldnt hear me ignoring me so I left the store. I refuse to spend my money in a store where there are rude workers. What ever factory the pants came from must have misprinted the wrong size because it had two sizes on those pants

    • Initial Complaint

      Date:08/19/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have done business with this company for many years. I have a debit card on file. My employee went in to try on and get scrubs. The store clerk claimed that the debit card did not go through. She wanted a credit card instead. I would not provide one. So my employee left and did not get to take the merchandise. Fast forward a few days and the debit for $306.95 was taken from my checking account. Multiple phone calls have been made to "Faith" who says that she will process the refund "right now" but does not. I am disputing the charges with my bank as this company is disreputable and run by scammers.

    • Initial Complaint

      Date:07/30/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Scrubs & Beyond (Order Number: P1114214621) and the package was supposedly delivered by ***** on July 24th, 2025. However, I never received the package at the shipping address I provided.When I contacted Scrubs & Beyonds customer service, I was told that since ***** marked the package as delivered, it was no longer their responsibility and that I needed to contact ***** myself.I want to be very clear: I did not hire ***** Scrubs & Beyond did. I paid Scrubs & Beyond for a product and delivery, and it is their obligation to ensure the product is delivered to the customer. When a customer pays for a product and the merchant chooses the shipping method, it is the merchants responsibility to resolve any issues that arise with the courier they hired.I did reach out to ***** as suggested, and they clearly told me that because the package was shipped via an **************** only the sender (Scrubs & Beyond) has the ability to open an investigation or request reimbursement. As the recipient, I have no power to act further.Despite sharing this information with Scrubs & Beyond, they have refused to assist further or take responsibility for the lost package. I have now lost my money and did not receive the scrubs I paid for.This behavior is unacceptable and unethical. I am a licensed physician, and I expected professionalism from a company that claims to serve healthcare professionals. This experience has caused me unnecessary stress, financial loss, and a loss of trust.I am requesting a full refund or a replacement of the scrubs I paid for. If the company fails to resolve this fairly, I will continue to share my experience on public review platforms and file complaints accordingly.

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A gift card was purchased for me on May 9 2025 for $100 the associate entered in the wrong gift card number and the funds never was uploaded to the card. I went personally up to the store, spoke to the sales associates who recalled the person that purchased the gift. They stated they were going to escalateit to accounting because there was nothing they can do on their end. I decided to contact scrubs and beyond through email received a ticket number. Allowed a week to go by did not hear anything. I emailed them again and again they gave me another ticket number and escalated it. June 16 call customer service on the phone and once again they escalated it and told me to be patient for them to investigate this. going on three months.

    • Initial Complaint

      Date:05/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased scrubs online. They do not fit. I attempted to request an exchange, however, they are refusing to process one. They stated that I have to return the item and purchase a new one. This is ridiculous first off, but if that is their company policy, so be it.However, I complaint lies in attempting to return the items. Due to their ridiculous policy, I stated that I would return all four items that I purchased back to them. They stated that they would charge me for return shipping of five dollars Or I have to drive all the way to their store. Their website states that they have free returns. I do not want to drive 30 minutes out of my way to go to the store. Please offer a free shipping Return label.I attempted multiple times to escalate this to a supervisor however they have refused at this point.

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 4 scrub pants for work from scrubs and beyond online. I will include pics. Only 2 arrived. Ive called to find out when the other 2 will come as I need them for work. I was told they dont know and cant give me a date due to a major warehouse move. I then attempted to cancel my remaining order so I can order from somewhere else who will actually ship my scrubs. I am not allowed to cancel according to the website when I tried. Terrible customer service. And no resolution.

      Customer Answer

      Date: 05/29/2025

      Scrubs and beyond continues to charge and then credit my checking account for my ********************** Im still waiting for.  

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Firstly, months ago I ordered some scrubs, and returned them in storeand the last didnt want to give me a refund so she offered me A GIFT CARD. Now, with this gift card, I repurchased some items ( this is the order number: P1114067783). I didnt like these scrubs either, so I went to go return these items& both store clerks acted like they didnt know what to do with my return because I used a split payment method (debit card and gift card). I literally told them I did not have the gift card anymore, and they went ahead and processed the return anyway and stated Ill just get an email. Like how does no one know the return policy? At this point its theft because I have yet to recieve a refund or gift card that was promised to me. Im tired of shopping here and while prefer they just give me my money back! **************** was no help because apparently they sent my complaint to the wrong department and its never been resolved. They then claimed I would get an e-gift card, and they gave me an e-gift card that doesnt work.

    • Initial Complaint

      Date:04/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a phone order for scrubs at the *********, ** store on 4/22/25 and my son was going to pick them up the following day. for me (4/23/25). At checkout over the phone I was told my 1st 2 cards (debit cards) did not go through. Store manager switched registers and I gave her my Discover card and she said that went through. Before I hung up I asked if she was sure they all didnt go through and she said the first 2 did not have a transaction number. Photos I sent will show you they went through and as of today 4/26/25 no pending refund on either. The store did refund my Discover. I have attempted to resolve this for 4 days and I feel like Im getting the run around. Today, when I called I was told a refund was issued but the store manager told me last 4 digits of a card that isnt mine. I just want 1 of my debit cards refunded money.

    • Initial Complaint

      Date:02/20/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I first placed a scrub order with this company in November, this scrub order was unfortunately stolen after being delivered one month after the first order placement date, so I placed another replacement order. This second order was placed on December 26th, 2024. I was told it takes approximately 15 business days to complete the order. I called on January 15th to receive and update and they stated that the items were still being embroidered with my jobs custom embroidery that is required. I called again on January 28th for an update, and again I was told that the scrubs were being embroidered. I called again today, February 20th, for an update, and I was told that all of my items were out of stock, and that it would be approximately 15 business days for my items to return back to stock. I have spent over 100 dollars of my own money, and I feel that I am being lied to. I need these scrubs to comply with my hospital policies. I dont know if there is anything the BBB can do for me, I want my items delivered as soon as possible, but an investigation into this company should be had or they need to stop saying it will take 15 business days. Many of my coworkers have said it takes approximately 1 month after the 15 business days for them to receive scrubs. It has been 40 business days since I made this order. This is unacceptable.

    • Initial Complaint

      Date:02/15/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bought set of scrubs with name embroidery on 12/8/25, never received so contacted on 1/17/25 and they mail just the top without bottom and when i cancelled finally on 2/14/25 they don't refund for the top and asking me to drive 40 miles to nearest store to return as they don't take refunds by mail. Pathetic attitude and non-sense business.

    Scrubs & Beyond LLC is NOT a BBB Accredited Business.

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