ComplaintsforAltmann Roofing and Construction, LLC
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Complaint Details
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Initial Complaint
07/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted Altmann Roofing and Construction 4-27-2021 to fix a leak in my roof because they originally laid the roof. 4-30-2021 Clyde came out and sealed a nail pop and Altmann Roofing sent me a bill. 6-27-2021 the roof is still leaking in the same place. 6-28-2021 called Altmann’s office and was told Clyde would be back out. Clyde never showed. 7-16-2021 roof is leaking worse in the same place. I called the office and left a message with Linda for the owner or management to call me back . The repair has still not been done and I have not received a call back. I would like the money I paid for the repair back to help pay for the water damage.Business response
08/02/2021
Regarding the complaint by **** ****** involving repair issues at **** ******* *** ***** ***** ********. Altmann's original roofing installation was in 2012 and we were contacted about the leak on 4/27/2021 after our labor and workmanship warranty expired. 4/30/21 Clyde sealed several nails pops above the leak and inspected the roof. **** was billed for a minimum 3 hour service call at $67.50 per hour, totaling $202.50 with a 30 day warranty. Since **** notified us after the 30 day repair warranty expired we are unable to provide a refund. Altmann is willing to repair the leak in good faith with permission of the homeowner. Finally, allow me to apologize for any inconvenience this has caused you ****. I would like to personally come out and perform the repairs upon your approval.Customer response
08/04/2021
Complaint: ********
I am rejecting this response because: Clyde with Altmann Roofing said he caulk a few rusty nails and said if this didn’t fix the leak to call the office and he would come back out. I was not told about a 30 day warranty. Nothing on the invoice about a 30 day warranty. Called Altmann 6-28-2021 and was told Clyde would be sent back out. Clyde never showed so I called the office again 7-16-2021 and ask for management or the owner to call me back. After still no response filed complaint with BBB. 7-29-2021 still no response from Altmann Roofing so I called another company and the roof was repaired on 7-30-2021. They also followed up after a rain to make sure the leak was fixed.This was a roof that was leaking and it had been more than 30 days with no response from Altmann Roofing. I feel that a refund for caulking a few rusty nail that didn’t fix the problem and giving 30 days to correct the problem with no response a refund is more than due.
Sincerely,
**** ******
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Contact Information
5101 Dominion Dr
Arnold, MO 63010-3688
Business hours
Today,8:00 AM - 5:30 PM
MMonday | 8:00 AM - 5:30 PM |
---|---|
TTuesday | 8:00 AM - 5:30 PM |
WWednesday | 8:00 AM - 5:30 PM |
ThThursday | 8:00 AM - 5:30 PM |
FFriday | 8:00 AM - 5:30 PM |
SaSaturday | 8:00 AM - 5:30 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.