ComplaintsforAnytime Fitness, LLC

• Initial Complaint

  01/04/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I've been a customer for about a year I am a seasonal worker so in the winter I do not work. I tried to cancel my subscription to anytime at my local sandstone gym. However when I tried to cancel they said I CANNOT because I used another ANYTIME FITNESS facility in *********, MN. That's 4 hours from where I actually live. They are telling me I have to drive 4 hours one way to cancel a gym membership where their system changed my address without my consent. And without my knowledge. And now they won't let me cancel unless I drive the 8 hours there and back. To cancel a $45 dollar gym membership. All I wamt is to cancel my membership and pay whatever fee there is remaining. I wamt nothing to do with ANYTIME FITNESS any longer. I feel like I signed a contract in blood or something.

  Business response

  01/17/2024

  Hello, 

  We appreciate you sharing your experience with us. Our clubs are independently owned and operated. Membership are transferable and this should be stated in the agreement. You would have to follow your membership agreement for cancellation and if your membership transferred you would have to cancel at the location your membership is currently at, I am sure that the club will work with you if you are not in the same area.

  Let us know if you have any questions.

  Thank you, 

  Customer response

  01/18/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I personally went in to cancel my automatic renewal and was told I have 3 payments left, well now I am on the fourth one after my visit. I have called repeatedly the last 2 weeks and every time I am told I would get a call back and never do, this last time I was talking to some one who was very condescending. The Anytime Fitness I am referring to is in *********** ****. I just want to be refunded the amount I should have not been charged and for someone to take of the cancellation

  Business response

  08/08/2023

  Hello Deb, 

  We appreciate you reaching out regarding  your membership with the ***********, ** location. Our clubs are independently owned and operated so we have reached out to the owners to ask them to get in contact with you to work on a resolution.

  Thank you, *****************

• Initial Complaint

  08/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for this gym membership last year and did not use the service once. They are making it impossible to cancel. I have made every payment on time even though Ive never used the facility. I am not asking for a refund. I am asking them to cancel my membership free of charge because Ive never used it.

  Business response

  08/08/2023

  Hello ********, 

  We appreciate you taking the time to share your experience with Anytime Fitness. Our clubs are independently owned and operated and all cancellation would need to be submitted to the club. 

  We would suggest that you review your agreement to see your cancellation terms.

  If you have a problem contacting the staff at the club feel free to reach out to our corporate office.

  Thank you, *****************

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Theft! After 8 months of non use Anytime Fitness stole 8 months of fees out of my mothers account. She doesnt have a membership at Anytime Fitness? I gave them verbal notice and signed a cancellation notice! Just because they have a poor system for paperwork, I get punished. Or should I say my 85 year old mother dose! How pitiful, sinking to that level! Stealing from the elderly!

  Business response

  08/17/2023

  Hello, 

  We are sorry that you are having such a poor experience at the Anytime Fitness you are referring to. **** our clubs are independently owned and operated and any cancellations would have to be worked out with the club and member. We are not able to step into this as the contract is between the entity of the club in question and the member. We are not able to refund or cancel any memberships. I would reach out to the club or contact our corporate office to reach out to the owner.

  Thank you, *****************

• Initial Complaint

  09/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I followed instructions on the initial contract I received regarding cancelation. I never received a response from corporate or the affiliate. After 6 plus weeks of no response, I was informed that they required a certified mail request to not renew my membership. ( no mention of this requirement in the contract) On phone stated they would accept my request. On the next billing cycle, they took out the fee. I went to go to the gym to officially cancel (on my off day), and the manager said to come to me so I can handle the request. I was satisfied with the manager's response as long as no further deductions are made as I did make my intent to cancel 45 plus days earlier.I am hopeful that my membership has ended and that no further deductions will occur from my account.

  Business response

  09/30/2022

  Hello *****, 

  We appreciate you sharing your experience with the Anytime Fitness-************, **. ***** our clubs are independently owned and operated. I will be sure to share your request for a refund, I am showing that your membership has been canceled.

  We wish you the best and good health.

  Thank you, *****************

• Initial Complaint

  05/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Anytime Fitness makes it unreasonably difficult to cancel your membership. I've called the gym multiple times, requesting to end the membership. Each time, I was told that this could not be done over the phone, but that they would instead email the necessary paperwork to be mailed back to them. However, they have never sent me the paperwork. Apparently, the membership can only be cancelled by meeting with an employee, in person at the gym. However, each time I've arrived at the gym, there has not been an employee present and the staff office has been empty. This has been going on for months. It should not be this difficult to simply cancel a gym membership.

  Business response

  06/06/2022

  Hello, 

  I am sorry you are having such a difficult time ending your membership with the **************************************************************. **** I did take your information and reached out directly to the owner and have asked them to contact you to get this resolved.

  You should hear from someone within 48 hours.

  Thank you, *****************

• Initial Complaint

  02/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called to cancel my gym membership in October 2020. They verbally confirmed over the phone but have continued to charge me every month since.

  Business response

  03/17/2022

  Hello ******, I am sorry to hear you having issues with the Anytime Fitness-Edina location. ****** our clubs are independently owned and operated so all cancellations and any refunds have to go through the club.

  ******, I have reached out to the club and requested that they contact you directly. I provided them with number and email address provided on this complaint.

  Regards, 

  *****************

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