Customer ReviewsforWhite Bear Lincoln

I have been this Lincoln dealership for my vehicle oil change since 2007, they used to had a benefit with 4 oil changes then the 5th oil change will be free. I had enjoyed this benefit before and that’s why I alway stay here for my vehicle oil change. Last year when I finished my another 4th oil change they told me next oil change will be free, But Today when I show them I have done 4 oil changes and like to get the free service, they told me their business name had been changed and will not honor this old business benefit anymore, I do see the person I familiar is gone. I don’t care what business name you use, I also don’t care who service me, I only know this is the Lincoln dealership service I had used for 17 years and they just have broken the promise and taken away the 17 years trust from me. The fee is very small, less than $100, but I just feel I can’t trust them anymore. My customer # is 922749 and I will continue to complain to upper level. By the way, I scheduled today’s service because I got Lincoln mail that my 18 navigator recall for rear camera have parts ready and I can go to any Lincoln dealer for free repair, but when I had been there, they told me they don’t have parts. At first I believe what they said, but now I don’t trust

TL;DR - Based on their word that my car would be fixed for free under warranty, I towed my car some 30 mi. to their service department, only to be charged hundreds of dollars and insulted to boot. Buyer beware. Don't buy vehicles or warranties at White Bear Lincoln, and don't take your car in for service there.First: back in 2019, with low integrity, they sold me a car with flagged issues (a damaged tire & a damaged windshield fluid system).I also bought a warranty which cost thousands of dollars.Fast forward to this summer, 2022: My car died. I called the dealership to check whether my car was still under warranty. They said it was -- and that they will fix it under the warranty. I checked at least twice with them because I would need to tow my car upwards of 30 mi. to get it to them.Then they charged me $425. They insultingly said I was the confused one (even though their representatives told me twice over to tow the car in and that the repairs would be covered under warranty).It doesn't make sense to me: I bought a ************** from them. I had (originally) left a very positive review, ignoring their sketchy behavior on selling me a car with known, flagged issues. I had never made any warranty claims. My warranty was about to expire.If there was ever a situation where you could imagine a manager saying, "You know what, even though there's some fine print that says we need to charge you, we want you to remain a happy and loyal customer, maybe buy another car and warranty from us -- let's try to make this right," -- this would be it.Instead, the manager accused me of lying and "telling stories." He even went so far as to offer me an insulting discount of $90 -- and after he asked me if I thought that was fair (I said, "no -- that doesn't seem fair at all"), he reneged. That guy seriously retracted his paltry offer and insisted I pay the full amount...So here I am trying to warn anybody I can: Buyer beware. Don't buy vehicles or warranties at White