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          Find a Location

          Alaskan King Crab Co. has 1 locations, listed below.

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            Business ProfileforAlaskan King Crab Co.

            Wholesale Seafood
            BBB accredited business

            Current Alerts For This Business

            Alert:
            According to information provided by consumers and by Alaskan King Crab Co (www.alaskankingcrab.com), a number of fraudulent websites advertising crab at suspiciously low prices have appeared on social media recently using a name or web address similar to that of Alaskan King Crab Co. (e.g., 'akingcrab.com,' 'crabbigsale.com,' 'alaskakingcrab-co.com') Consumers describe placing an order through these sites, being charged, receiving nothing, then being unable to reach the “business” after the sale. BBB urges consumers to avoid these sites, and research the reputation of any online retailer carefully before purchase. If you have been scammed by one of these ‘imposter’ crab sites, please submit a report at bbb.org/scamtracker.

            At-a-glance

            Customer Reviews

            2.33/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/22/2018

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            According to the information provided by Higgins Mettler, this company offers online retail sales of fish. Orders fulfilled by The Fish Guys Inc.

            Business Details

            BBB File Opened:
            2/14/2018
            Years in Business:
            6
            Business Started:
            8/21/2017
            Business Started Locally:
            8/21/2017
            Business Incorporated:
            8/21/2017
            Accredited Since:
            2/22/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Forrest M Higgins, CEO
            Contact Information

            Principal

            • Forrest M Higgins, CEO

            Customer Contact

            • Forrest M Higgins, CEO
            Additional Contact Information

            Email Addresses

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/04/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I ordered for the first time and thought i would be a frequent customer. I ordered 3 pounds of crablegs. I received only 1 crab leg. Then not only that but my bag was sealed sideways. I sent them photos of the items. They stated it looked like some crablegs couldve been taken out even though the bag was completely sealed and had a 2 centimeter gap where it wasnt because of the way they sealed the **** bag. Now theres nothing they can do.THEY ARE SCAMMERS. I want my money back or at least the rest of my things i order
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Claire F

            02/14/2024

            Giving this company a one-star rating is too much in my opinion. This company false advertises and does not stand behind their own promotions. Although a promotion offered next day shipping based on our order amount, the shipment did not go out for 4 days. The order arrived late-- defrosted and smelling terrible. When we reached out several times to discuss, we were met with no phone number to reach anyone. When we exchanged emails we were told repeatedly that we were in the wrong by not purchasing their shipping insurance. Constantly rude and terrible customer service. Do not place an order with this company.

            Alaskan King Crab Co. Response

            02/21/2024

            Thanks for taking the time to share this feedback, *************I'm so sorry to hear of your disappointment. Just wanted to clarify as there seems to be a bit of confusion on the shipping side. This order was placed 2/5 but was scheduled for delivery on 2/9, so, it was shipped on 2/8, as we ship all orders *** overnight. Our promotion for overnight shipping is correct and your shipment did ship *** overnight, as scheduled, on the 8th but was unfortunately caught in a *** delay. So sorry about that, I know how frustrating they can be. I'm glad to see we were able to set you up with a code for the full cost of this order and we look forward to showing you how well our system works when there's no *** delay (delays are very rare). We are always available if you need anything at ************************ Best, -AKCco

            Local BBB

            BBB of Minnesota and North Dakota

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