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          Alaskan King Crab Co. has 1 locations, listed below.

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            Business ProfileAlaskan King Crab Co.

            Wholesale Seafood
            BBB accredited business

            Current Alerts For This Business

            Alert:
            According to information provided by consumers and by Alaskan King Crab Co (www.alaskankingcrab.com), a number of fraudulent websites advertising crab at suspiciously low prices have appeared on social media recently using a name or web address similar to that of Alaskan King Crab Co. (e.g., 'akingcrab.com,' 'crabbigsale.com,' 'alaskakingcrab-co.com') Consumers describe placing an order through these sites, being charged, receiving nothing, then being unable to reach the “business” after the sale. BBB urges consumers to avoid these sites, and research the reputation of any online retailer carefully before purchase. If you have been scammed by one of these ‘imposter’ crab sites, please submit a report at bbb.org/scamtracker.

            Contact Information

            5320 W 23rd St Ste 160

            Saint Louis Park, MN 55416-1667

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            Customer Reviews

            2.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 2/22/2018

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            According to the information provided by Higgins Mettler, this company offers online retail sales of fish. Orders fulfilled by The Fish Guys Inc.

            Business Details

            Location of This Business
            5320 W 23rd St Ste 160, Saint Louis Park, MN 55416-1667
            Email this Business
            BBB File Opened:
            2/14/2018
            Years in Business:
            6
            Business Started:
            8/21/2017
            Business Started Locally:
            8/21/2017
            Business Incorporated:
            8/21/2017
            Accredited Since:
            2/22/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Forrest M Higgins, CEO
            Contact Information

            Principal

            • Forrest M Higgins, CEO

            Customer Contact

            • Forrest M Higgins, CEO
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/04/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Bought $396.00 box of crabs from Alaskan King Crab Co on Dec 29th. They arrived on Jan 3rd and was not what was ordered. Instead of 3 lbs of crab legs they has placed 1 and a half crab leg in the order and 4 knuckles. They hide behind the word "may" ..by saying "knuckles may be" in the order, when their for.er employees working in processing said they pre cut the crab legs to include knuckles in each order. They knowingly place the knuckles inneach order. I reached out to them to tell them of the debacle and included a picture. They asked me to take more pictures as if I was going to do their investigation. Send a representative to my door and I will happily eacort them.to my deep freezer. The public is being defrauded out of millions of dollars each year because they include these hunks of precut peices but charge premium price for something the customer doesn't get. That's FRAUD!!!
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            Read 5 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Claire F

            02/14/2024

            Giving this company a one-star rating is too much in my opinion. This company false advertises and does not stand behind their own promotions. Although a promotion offered next day shipping based on our order amount, the shipment did not go out for 4 days. The order arrived late-- defrosted and smelling terrible. When we reached out several times to discuss, we were met with no phone number to reach anyone. When we exchanged emails we were told repeatedly that we were in the wrong by not purchasing their shipping insurance. Constantly rude and terrible customer service. Do not place an order with this company.

            Alaskan King Crab Co. Response

            02/21/2024

            Thanks for taking the time to share this feedback, *************I'm so sorry to hear of your disappointment. Just wanted to clarify as there seems to be a bit of confusion on the shipping side. This order was placed 2/5 but was scheduled for delivery on 2/9, so, it was shipped on 2/8, as we ship all orders *** overnight. Our promotion for overnight shipping is correct and your shipment did ship *** overnight, as scheduled, on the 8th but was unfortunately caught in a *** delay. So sorry about that, I know how frustrating they can be. I'm glad to see we were able to set you up with a code for the full cost of this order and we look forward to showing you how well our system works when there's no *** delay (delays are very rare). We are always available if you need anything at ************************ Best, -AKCco
            Read 2 More Customer Reviews

            Local BBB

            BBB of Minnesota and North Dakota

            More Info on Local BBB

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