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Deluxe Corporation
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Deluxe Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Deluxe Corporation has 4 locations, listed below.

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    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am filing this complaint against Deluxe Corporation regarding an unacceptable and unprofessional issue with a recent order of business checks.I purchased these checks for my companys internal financial use, specifically to issue payments to employees and vendors. However, upon receiving the checks, I was shocked and angered to discover that Deluxe took it upon themselves to print their own company logo on MY business checks something I never authorized, never requested, and never would have agreed to.Let me be crystal clear: these are not marketing materials. These are official financial instruments issued by my business. This is a violation of trust and professionalism. I paid for a product to represent my business not to serve as a billboard for ************************* is completely inappropriate for a vendor to use a paid product like this for unsolicited advertising. It cheapens my business image and misrepresents our brand. Worse, it feels like a bait-and-switch: I bought a professional product and instead got one co-branded with a company I dont endorse and didnt agree to promote.I demand the following:A full reprint of the checks without any Deluxe branding at no cost to me.A formal apology from Deluxe for this overreach.A clear explanation of how this was allowed to happen and assurance that this practice will not happen again to other businesses.If this is not resolved immediately and to my satisfaction, I will take further action, including reporting this to other business review platforms and seeking alternative vendors going forward.Sincerely,******* ******** CEO, ******************************

      Business Response

      Date: 06/18/2025

      Thank you for reaching out and sharing your feedback. We understand your concern and appreciate the opportunity to explain.

      Deluxe proudly partners with Wounded Warriors as part of our ongoing commitment to support meaningful causes. Please know our intention is not to use these checks as an advertisement for Deluxe but to provide visibility and raise awareness for the cause while also acknowledging our role in supporting it. As with many brand collaborations, both our business logo and the organizations name appear together to reflect the partnership.

      We apologize your order did not meet your expectations and we have a 100% satisfaction guarantee Please visit our website, ************************************************************************* see all current check designs so we can assist you in finding a design that better meets your needs. Please contact our customer service department ************ for a replacement order. 

       

      Thank you 

    • Initial Complaint

      Date:04/23/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered checks that were shipped on 3/25 and was told they would arrive within 14 days. It has now been 28 days and the checks have not arrived. Deluxe's website has a phone number for support and encourages you to call if you need help, however the phone line only gives you an option to check the status of your order and says for all other issues to contact your bank. I do not know if my checks were stolen or lost in the mail. It is quite frankly absolutely ridiculous that Deluxe does not ship checks that include personal banking information with tracking information. I have a charge for these checks that I am now having to dispute with my bank as the this company offers zero support after your checks are shipped.

      Business Response

      Date: 05/07/2025

      Thank you for contacting Deluxe Corporation.  We apologize for the delay with your order.  Our records indicate that your bank placed a no charge replacement order.  There is an option for ***** customers to place their orders via a trackable delivery method.  Please contact your ******************* regarding any security and risk concerns you may have at ************.

    • Initial Complaint

      Date:03/18/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After filing, I spoke with my bank and found out that I was incorrect about what was going on with my checks. 

      Business Response

      Date: 03/21/2025

      Thank you for contacting Deluxe Corporation.   A representative has reached out to discover all is now well.   Customer spoke to ************ and all is well.  

    • Initial Complaint

      Date:01/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for checks with DELUXE. Wrong product was sent, without the checks. In reaching out in NOVEMBER, I was informed that correct checks would be sent and I would be credited for the check cover. I called back in DEC, still no refund, told by a supervisor, again, they would remedy the situation. Still no refund for $33. In effect, 4 calls, 2 supervisors and still no refund and accountability on the part of this company. I call and am placed on hold. (***** initially took the call, then a ***** spoke with me, finally a Destiny). I wanted to make the BBB aware of this company and their treatment of customers.

      Business Response

      Date: 01/29/2025

      Thank you for contacting Deluxe.   We apologize for the inconvenience and lack of follow up.   Feedback will be provided.   A representative has reached out via phone and left you contact information.   The credit for $33.00 was issued to the ************ on their December 1 general ledger.   We have connected with ************ and they have assured us that the credit to your account will be done by the end of the day today.   Please feel free to contact your branch for additional details.   Thank you 

    Deluxe Corporation is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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