ComplaintsforAquarius Home Services
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Complaint Details
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Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
the issue I am having is the system that was installed does not work. I have magnesia bacteria in my well that makes my water smell bad. the rep told me a filter system would work. which he installed I paid over 7k for this system. I called back after install and he said we needed another filter installed so we would have two filters. that has not worked either. I have called numerous times as now I still have the smell and the additional problem of zero water pressure. my dishes and laundry do not come out clean as i have so little water pressure do to the filters. the first tech said you have to change your filters more often which helped marginally. I was changing them out every two weeks but still no water pressure. Tech came out again and said I do not need any of the things that were sold to me as they have a similar system to what i was running with ******** which was a pretreatment chlorine type solution. he said the sales guy should have known this and there is no way I am going to have a resolution or any water pressure with the way the system was set up. I should not have well over 7k for a system that does not fix my issue and only added more problems. the local office has not been able to correct the issue my service address is ****************************************************************** ***********************Business response
05/09/2023
******,thank you for bringing this to our attention. Your feedback is appreciated and taken very seriously, and these issues have been shared and are being addressed immediately. We appreciate you speaking with ** about your concerns and giving ** the opportunity to work with you to rectify this situation. We want to ensure our customers are happy with our product and service and will do everything that we can to ensure 100% satisfaction. Again, thank you for taking the time speak with ** and we look forward to providing you with the quality water and service that you deserve.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.