ComplaintsforEarlyBird Electric

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had an electrical issue at my 4plex on 2/7/24. Initially I was quoted a service fee of $179 on top of whatever repair needed to be done. I told them I would look else where and then w/n 30 minutes they called back and said the manager approved a reduced service fee of $89 which would be less repair if I used their service. Two ************ showed up and told me it would be a minimum of $420 because the neutral and some circuits looked like they had to be replaced. In the end they said they tightened the neutral and that fixed the outlet/switch issue in the unit. The electricians also said that there looked to be water damage in my electrical box and multiple circuits should be replaced in the future for a total of over $3k! Please note, this is a 550 sq foot unit with no more than 6 circuits in the box. Because I was concerned with the safety of my tenants, I had another company give me an estimate on 2/12/24 and the units lights were flickering again. This company replaced a 15amp breaker with a GFCI and said there was no water damage to the main and I didn't need a new box. He also said the 20amp breakers were sharing a neutral and were connected individually which was incorrect, so he corrected the issue. He also said he had to tighten another neutral. He was there for approximately an hr and charged $375. Since 2/20/24 there have been no issues. I sent email on 2/21 to Early Bird explaining how they did not fix the problem and seemed to take advantage of me and I would appreciate some type of credit...crickets. I am fine with paying a service fee but the fact that nothing was solved for more than a week, I feel robbed. Hence, this is why I will write this review and repost on ******* FB and X. The fact they never responded at all, shows their customer service needs work.

  

  Business response

  04/05/2024

  Dear *******,

  
  We sincerely apologize for any inconvenience or dissatisfaction you experienced with our service. Upon reviewing your BBB complaint, we have thoroughly investigated the matter and confirmed that there was damage the electrician found within the electrical panel.
  

  As part of our commitment to ensuring your satisfaction, we have spoken with you and have agreed to issue a refund of $330.

  
  Furthermore, we have reviewed our records and unfortunately could not find any evidence of emails or phone calls from you following the service visit. We understand the importance of communication and are truly sorry if there was any miscommunication or lack thereof on our end.

  
  We value your feedback and are committed to rectifying any issues promptly. If you have any further concerns or questions, please do not hesitate to contact us directly.

  
  Thank you for bringing this matter to our attention, and we appreciate the opportunity to make things right.

  Sincerely,

  ***********************

  Customer response

  04/05/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  07/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 18, an electrician came out to 1) install a bathroom light fixture, and 2) look at an outside fixture that wasn't working. When scheduling the work, I was told there was a $95 "dispatch fee" but that this fee would be removed for an "internet special." The guy who did the work was friendly and fast. The entire bathroom fixture installation took perhaps 20 minutes - the wiring was all in place, but he needed to install a junction box. He then looked at the outside fixture and determined that the fixture was rusted and needed to be replaced - this work was not done as we didn't have a new fixture. He used an iPad to total up the cost; between the bathroom installation and the "diagnostic" (which also took about 20 minutes), he gave me a total of $570. I was hesitant, but he assured me these were the standard costs and I paid via credit card. (I don't believe I ever received a receipt.) I quickly had serious second thoughts - I think I was grossly overcharged. I wrote a ****** review that indicated this. Representatives from the company responded to the review and eventually left me a voicemail. I talked to a customer service person who agreed to have an outdoor fixture installed for free; while I told her that I still felt I'd been overcharged (even considering the added service), I agreed to the work and set a new date of July 12 (the electrician assigned to the work had a week off so this was the earliest possible date) between 10 a.m. and 1 p.m. I stayed home on July 12 until 4 p.m. - the electrician never showed and never called. A different dispatcher called on July 13 while I was away from home, and I told her we were going to find our own installation for the outdoor fixture.

  

  Business response

  07/27/2022

  ***, 

  We had offered many times to resolve this issue with you. We offered to have an electrician out for a free return to hang the light that was deteriorating. When it came to the second appointment on July 12th, we had informed you on July 13th that the appointment was missed as a result of our system being down the day before. We offered to come out twice for free. Unfortunately, we are now unable to reach you as it seems you blocked our number so there is no way for us to communicate. 

   

   

  Customer response

  07/27/2022

   I am rejecting this response because:
  
  
  the response contained no offer. They say they informed me that they missed an appointment because the system was down, but this didn't happen. Someone did call, but they only apologized for missing the appointment and offered to set up a new one. (I declined.) Also, they claim I've blocked their number. This is not true. I've tried a couple of times to return their call but received a voicemail and a message that the mailbox was full. After seeing today's response, I did call back and was able to leave a message.

  

  Business response

  08/08/2022

  We were happy to come out there on 7/29/22 to assist you with the light fixture. Thank you for your time. 

• Initial Complaint

  06/14/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  We were quoted for an electrical job to be completed on 6/14 between the hours of 8 and 10 after a cancelation and a reschedule from the company. We put 20% down, a total of $355. After days of being given the runaround, we demanded a cancelation of the service and a refund of the downpayment as the service was not to be completed at that time. We were told on several occasions that a technician would be out only for hours and days to pass. One technician did make it out on Monday 6/13. Only gave us a quote for work and took our money. We decided that it would be better to find another contractor after another day went by without service as we were on a deadline. We canceled the original service and demanded a refund but we were told they would not do so in full.

  

  Business response

  07/05/2022

  **** we apologize for the delay. The original refund amount was not in full due to restocking fees, permit fees, and the dispatch fee as the electrician was at your home on 6/15 when this occurred. You were originally refunded $130.80. The refund of the entirety has been issued to the original card used for the work that was to be completed. You should be receiving this within the next 3-5 business days. If you would like to further discuss your experience, please feel free to give us a call at ************. 

  Customer response

  07/05/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  04/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  EXTREMELY PAINFUL EXPERIENCE... POOR SERVICE UNCOMPLETED WORk. I will stick to the facts. I am finishing my basement. Over ****sq ft. I needed all the electrical installed. I hired this company even thought it was over $2500 above other bids, because when I spoke with ******* (project manager) during the bid process, he spoke on how he was going to be the ** overseeing the project, making sure everything was going to be done well and ensure to issue during the installation. I decided the extra $2500 was worth it if the process was painless. However, he never showed up to validate installation and when I had a question from my drywall installer to ask if he pulled the electrical cables or left them up, I contacted *******. I asked him to come to the basement and connect with the contractor to avoid issues. His response, via email was... I am busy with other installations, if I have time I will stop by...but if the drywall gets damaged while we install the light fixture, we won't be responsible. I told him that this can be avoided by a simple visit and talk with the drywall contractor. After much back and forth, (Very unpleasant and stressful) he agreed. He visited the site and texted me saying all is good, no issues. Fast forward post drywall installation, which cost me ($16K), the installer left a big whole on the ceiling, damaging the drywall. I contacted him directly and he said to talk to the office and they will take care of it and fix it. (I have this text as well). I contacted the office and ******* came to the site and said we are not going to fix that. On top of these issues, there are gaps in the ceiling from their installation, my brakers are tripping. I told this to ******* and he said, yes, probably overload with the fireplace, Very disappointed with this service. I paid over $10K and was expecting to have as much value and service as much. I expect they fix the issues with the breaker, finish installing the missing lights & fix ceiling

  

  Business response

  05/13/2022

  Business Responded Via Phone;

  Recently had an appointment with customer to review their concerns, customer had another appointment to make so we would need to reschedule. At this time we are waiting for the customer to reach back out.

  Please call when available.

  Earlybird Electric
  

• Initial Complaint

  05/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in March I heard a radio ad on KQRS if you mention there ad it’ll be a free trip charge So I called and explain that I had a ceiling fan that my friend help me put up but he didn’t put the cord in the attic correctly she said most jobs can be done in one day nearest appointment is April 9 I took the day off from work man came out and talk to me about the quote Fish wire through wall new four-way switch new breaker and Permit and a new slide dial for the switch on the other side of the living room which was broke is a little over 1000 I said OK let’s do it he said I have to come back with an apprentice and go through the small hole so I rescheduled next Wednesday which I had to work but my daughter was home to pay the other half of the money downWhen I got home from work the outdoor lamp doesn’t go on and he didn’t even do the slide dimmer switch on the other switch and he only installed three switches at the door he bypassed the outlet so not everything was done exactly as agreed-

  

  Business response

  05/05/2021

  Hello,

  We have reached out to the customer and have not heard anything back as of yet. When reviewing this with the electrician - part of the work that he is claiming that was not done is not work that can be done the way that he wants due to the functionality of the items itself. On top of that - some of this work was not discussed nor agreed upon therefore we need to connect with the customer to see what he is referring to in order to gain a better understanding. 

  Thank you, 

  Andrea

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩