Complaints
This profile includes complaints for EarlyBird Electric's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an electrical issue at my 4plex on 2/7/24. Initially I was quoted a service fee of $179 on top of whatever repair needed to be done. I told them I would look else where and then w/n 30 minutes they called back and said the manager approved a reduced service fee of $89 which would be less repair if I used their service. Two ************ showed up and told me it would be a minimum of $420 because the neutral and some circuits looked like they had to be replaced. In the end they said they tightened the neutral and that fixed the outlet/switch issue in the unit. The electricians also said that there looked to be water damage in my electrical box and multiple circuits should be replaced in the future for a total of over $3k! Please note, this is a 550 sq foot unit with no more than 6 circuits in the box. Because I was concerned with the safety of my tenants, I had another company give me an estimate on 2/12/24 and the units lights were flickering again. This company replaced a 15amp breaker with a GFCI and said there was no water damage to the main and I didn't need a new box. He also said the 20amp breakers were sharing a neutral and were connected individually which was incorrect, so he corrected the issue. He also said he had to tighten another neutral. He was there for approximately an hr and charged $375. Since 2/20/24 there have been no issues. I sent email on 2/21 to Early Bird explaining how they did not fix the problem and seemed to take advantage of me and I would appreciate some type of credit...crickets. I am fine with paying a service fee but the fact that nothing was solved for more than a week, I feel robbed. Hence, this is why I will write this review and repost on ******* FB and X. The fact they never responded at all, shows their customer service needs work.
Business Response
Date: 04/05/2024
Dear *******,
We sincerely apologize for any inconvenience or dissatisfaction you experienced with our service. Upon reviewing your BBB complaint, we have thoroughly investigated the matter and confirmed that there was damage the electrician found within the electrical panel.As part of our commitment to ensuring your satisfaction, we have spoken with you and have agreed to issue a refund of $330.
Furthermore, we have reviewed our records and unfortunately could not find any evidence of emails or phone calls from you following the service visit. We understand the importance of communication and are truly sorry if there was any miscommunication or lack thereof on our end.
We value your feedback and are committed to rectifying any issues promptly. If you have any further concerns or questions, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention, and we appreciate the opportunity to make things right.Sincerely,
***********************
Customer Answer
Date: 04/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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