ComplaintsforBeltmann Group, Inc.

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our entire move experience was an absolute nightmare. Our home suffered damage to the walls and rugs as they were not protected as promised. We were also promised that our move would not use a shuttle truck which was important to us as we didn’t want our items (especially family antiques) handled multiple times. Shuttle trucks were used on both ends of the move meaning our items were handled at least 4 times. In addition, our items were 12 days late in the heat of the summer – meaning our items were in a trailer for a total of 17+ days with temperatures well over 130 degrees inside the trailer. We were further lied to when they told us our trailer was being stored in a climate-controlled warehouse. Our promised 5-day move was 12 days late and was going to be even longer until I escalated the issue to the Operations VP in Minnesota. We also paid for extra padding and protection for our antique grandfather’s clock, and stressed that this was the singular most important piece of the move. When our load finally arrived the driver and his crew noted how much damage there was, and said it was one of the worst loads they had ever seen. He also stated that our precious antique grandfather’s clock actually had a large rolled up rubber mat laying on top of the clock. The clock did not have any special markings noting the extra care needed/purchased. The clock suffered physical damage in two areas and now did not keep good time as it had previously. In addition, we had 12 other pieces of wood furniture significantly damaged, and 7 other damage claims (treadmill, lamp, glass decorations, totes, etc). Our furniture took over 12 weeks to repair, and some pieces were beyond repair. We have had several long-distance moves previously, but never anything near as bad as this was.

  

  Business response

  09/06/2022

  I am reviewing the concerns raised by Mr. ******** and will be addressing this week. thank you for your patience. 

  Customer response

  09/16/2022

   I am rejecting this response because:

  I received a response stating that they would mail be a check to cover half of the antique grandfather's clock.  This check for $209 was promised on Sept. 6th, and I have yet to receive it (I'm not surprised - they say the check is in the mail).  While the $209 is better than nothing, is sure doesn't compensate us for the absolute nightmare this move was - they don't seem to get it.  We have had several major moves in the past and none of them were anything near the fiasco one this was.

  
  In addition to being 12 days late and damaging almost every piece of wood furniture we own, they also lied to me repeatedly, and never provided delivery updates.  The 12 days late was going to be another 14+ days until I escalated the issue with their upper management.  All our furniture took 3 months to be repaired, so first we lived with nothing in the house for 12 days (17 days total) waiting for our stuff to arrive, then we lived out of suitcases for three months waiting for our damaged furniture to be repaired.  Once repaired it is still at a lesser value rather than the original undamaged condition - especially regarding our antiques. 

  I think others potential customers should be made aware of how they treat customers - especially the lies.
  

  
  

  

  Business response

  09/19/2022

  The check was mailed on or about September 15 and we have updated Mr. ******** with this information on September 16th. Mr. ******** should be receiving his check early the week of September 19th.  

  Customer response

  09/22/2022

   I am rejecting this response because:
  
  Please see attached summary complaint letter regarding North American movers (Beltmann Group).  We have had several long-distance moves, and we have never had such a huge service failure combined with a total lack of customer service and customer care.  In addition, we were lied to numerous times.  I really don't think they get it when it comes to providing customer service.  With all they damage and stress we were forced to deal with, they send a check for $209 to partially apologize for the damage to our antique grandfathers' clock... really?

• Initial Complaint

  08/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  3/2021: sought quote for local move from Beltmann. 4/2021: had a rep out to complete a survey of the quantity of stuff being packed/moved so that I would receive an accurate quote; told him to quote as if they were moving everything, even though my intent was to move a portion myself [I specifically asked if the final total would be adjusted down if the scope were less than quoted, and he assured me that that was the case].Moved many items myself before move day; also held back substantial amount to move myself later. This considerably decreased the scope of the work for the movers (most was furniture, books, things already in containers). Despite this, later received an invoice for $174.05 [10% over quote] and the excuse that the movers took additional time and materials. I had no control over how they worked (slowly and told me they packed lightly to make it easier on them). I should not have to pay additional, as the originally quoted amount already exceeds work done by them.

  

  Business response

  08/23/2021

  We are removing the additional charges of $175.  Our estimate in the *********** is regulated by the ** DOT,  it is not a binding estimate and charges are based on actual time and usage.  As a customer courtesy, we are waiving this fee. We appreciate your opinion and perspective on how are business should work.   

  Thank you for the business and we wish you the very best in your new home.

  Walk a mile in another mans shoes.... 

   

  *********************

  Beltmann Relocation Services 

  
  

   

  Customer response

  08/23/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  06/14/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered Furniture and 1 King Size Mattress from Ikea. The Beltmann group helped deliver my order. When my order arrived yesterday the mattress was missing. After spending 45 minutes on the phone with the local delivery company and Ikea the mattress was located in the Beltmann group's warehouse. I spoke to the manager Nick and he promised me to find a solution for this issue and that he would call me back. I call the company today and spoke with Francisco (Nick's assistant) who said Nick is off for the day and said that they will deliver the Mattress next Tuesday. I said that this in unacceptable. I got rid of our old mattress on the same day I expected our new mattress to get delivered. We are now sleeping on the floor and my wife has terrible back pain! I asked Francisco to forward me to Nick's manager he refused and even refused to give me his contact details. Francisco gave me the name of Mike Peshup whom I couldn't locate. What kind of company does this? not even an apology!

  

  Business response

  06/14/2021

  We intended to deliver last week, we have service that goes to that area 1 x a week. The mattress was inadvertently  left off the truck and we had no way to recover before Monday night. Order is confirmed to deliver Monday night and customer has been advised. We apologize for the situation and wish the customer well.

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