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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/22/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
They frequently don't answer their phone and when they do I've been told someone would get back to me but that hasn't happened. We have been in our home for ten months. The Hot water heater is leaking from the ** valve. The ** was installed by Blue Water for previous owner and it was new. BW did come out twice at my request and installed a new ** valve each time but that has not solved the leak problem. Now they don't answer my calls. I believe that they should solve the problem or replace the ** heater which I assume would still be under warranty.Business response
09/20/2021
the water heater is no longer under warranty. It was installed early January of 2020. There is only a 1 year labor warranty.I dont believe there is anything wrong with the water heater. When the 2nd storage was removed it changed the dynamics of the system. I believe an expansion tank needs to be added to the system so the *** valve does not drip. We can certainly help with this but there will be a charge.Customer response
09/21/2021
I am rejecting this response because:
The comment by this company is ridiculous. The unit has a 3 year warranty. I tried calling them at least 4-5 times and they never returned the calls. I called ****** cell phone and the office without luck. The manufacturer of the water heater tried calling but got no response. They never recommended an expansion tank. there is something very fishy here. I think they might have known there was a problem with this unit when they installed it. I have moved on to other plumbers but Blue Waters should be considered a problem company for BBB. I would not recommend them to anyone. ***********************
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Contact Information
1906 1st St
Princeton, MN 55371-4592
Business hours
Today,6:30 AM - 4:00 PM
MMonday | 6:30 AM - 4:00 PM |
---|---|
TTuesday | 6:30 AM - 4:00 PM |
WWednesday | 6:30 AM - 4:00 PM |
ThThursday | 6:30 AM - 4:00 PM |
FFriday | 6:30 AM - 4:00 PM |
SaSaturday | 6:30 AM - 4:00 PM |
SuSunday | 6:30 AM - 4:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.