2 Customer Reviews
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Review from Tom L
1 star04/22/2024
They were an extremely poor choice for replacement windows and doors on our cabin. The windows were too small and the doors were too big even though they were custom made. Problems with the installation have taken over 4 months to resolve. Wiring was damaged and we have received no offers for compensation. One of the managers was rude and lied to us.Review from LORETTA A
1 star03/01/2024
6 visits and about 2mo to install 2 replacement windows (52in x 58in)! Problems included: failure to match wood trim and stain color; not aligning wood trim with sliding glass door about 3in from it; damaging the wall when correcting misalignment of window. After 2mo of follow-up calls, canceled appointment, sheets over the windows, furniture and decor in disarray and no lighting or use of our guest bedroom, we requested a fair discount. They offered about 7%, which we felt was completely unfair. Further, I was told the Better Business Bureau has settled more than 300 complaints in the last 12mo. We felt paying a premium price to Pella would result in a better outcome and are sharing this information to spare others these problems.
Pella Windows and Doors - Northland Response
03/04/2024
The issues ******************** outlined are accurately stated. We did have some mishaps during her installation process which we take very seriously and worked diligently with our team and ******************** to resolve in a timely manner. Unfortunately, with home improvements/construction, issues can at times arise throughout the process. Our focus and commitment to our customers is to resolve any issues as quickly as possible, leaving them with a finished product in accordance with their contract and warranty. We do acknowledge that the multiple visits to ************************ home are not the experience we desire for our customer and it was frustrating for her as additional challenges arose. It is important to note that Pella Northland had 3 complaints in the last 12 months (not 300).
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