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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I saw a transaction for $88.52 on my PayPal account. It is listed one-way on PayPal, and another on my bank, which was a huge red flag. This is an unauthorized transaction. I tried calling the number multiple times, and the phones have not been working. I saw another complaint that the company sent an email about a renewal for a product. I searched my email I am low, and have not found anything. I disputed a claim with my bank, and Im filing a police report.
Business response
09/19/2023
Better Business Bureau
Attention: *******************************
Dispute Resolution Specialist
******************************************************************
Phone: ************
Dear **********************,
I received a copy of Ms. *************** complaint. I appreciate the opportunity to respond.
In researching Ms. ********* complaint, I was able to locate her Outdoor Photography Guide account showing that she signed up to be a member on September 14, 2022, directly from our website outdoorphotographyguide.com. We sent a pre-billing renewal notice to her email address of *********************** on July 31, 2023, reminding her that her membership would be renewed on September 14, 2023, and that if she did not cancel before the date provided in that notice there are no refunds once charged. ****************** provided this email address to us when she signed up to become a member.
There is no record of ******************** contacting us regarding her membership or going online to her account to cancel before her renewal. She did mention in her complaint that she tried to call us multiple times. Our phones were currently unavailable at the time, but we do instruct our customers on the voice recording to email us or go online to chat with a live agent.
I have taken the liberty of refunding ******************* $88.56. The membership has been canceled and no further charges will occur.
I trust this addresses any concerns you might have had. If you wish to speak with me directly you may reach me at ******************************* or ************.
Sincerely,
*********************VP Customer Accounts
Initial Complaint
01/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been charged for $195.00 on my visa which I did not authorize. These people have stolen my credit card information. They are falsely charging me. I would like this resolved. When I called them I could not get an answerBusiness response
01/27/2022
Better Business Bureau
Attention: Ashley Anderson
Alternative Dispute Resolution Specialist
[email protected]
Phone: (651) 695-2442
Dear Ashley,
I received a copy of Ms. Lynne ********** complaint. I appreciate the opportunity to respond.
In researching Ms. ********** complaint, I was able to locate her membership and did find that Ms. ******** did contact us by phone on January 27, 2022. The call was very pleasant, and we did indeed cancel her Craftsy membership and refund her card $149.00. Ms. ******** did sign-up for an automatic renewal membership on January 24, 2021, renewing at $149.00. She was sent an email reminder on December 25, 2021, to the email address of l********@gmail.com notifying her that her Craftsy membership will be renewing. The $195.00 amount she mentions is not what she was charged and when told on the phone she would be refunded $149.00 there were no objections.
I appreciate Ms. ******** contacting us. I trust this addresses any concerns you might have had. If you wish to speak with me directly you may reach me at [email protected] or 763-577-1259.
Sincerely,
Tracy *****
VP Customer AccountsInitial Complaint
12/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
This business charged my account and I did not purchase anything from the business. I am unemployed and stop receiving unemployment benefits in August 2021. It has been very difficult for me to keep my bills paid and take care of my family. I cannot afford to have fraudulent charges on my account.Business response
12/02/2021
Better Business Bureau
Attention: Ashley Anderson
Alternative Dispute Resolution Specialist
[email protected]
Phone: (651) 695-2444
Dear Ashley,
I received a copy of Ms. Michele Figueroa’s complaint. I appreciate the opportunity to respond.
Ms. ******** signed up for a membership to National Sewing Circle on December 7, 2020. We sent an email to ********[email protected] on November 7, 2021, letting Ms. ******** know we would be charging her card $59.00 for her next year membership.
I have cancelled and refunded Ms. ********’s card on file $59.00. She will continue to have access to her membership until December 7, 2021. If Ms. ******** has additional questions about her membership, she can contact customer service at 1-855-208-7187 or [email protected].
I trust this addresses any concerns you might have had. If you wish to speak with me directly you may reach me at [email protected] or 763-577-1259.
Sincerely,
Tracy Yates
VP Customer AccountsInitial Complaint
07/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have tried numerous times to cancel this membership. They continue to try to bill me. I cannot afford this. I need it to finally stop!Business response
07/08/2021
Better Business Bureau
Attention: Ashley Anderson
Alternative Dispute Resolution Specialist
[email protected]
Phone: (651) 695-2444
Dear Ashley,
I received a copy of Ms. Jen Leow’s complaint. I appreciate the opportunity to respond.
Ms. Leow signed up for a membership to Personal Defense Network on June 4, 2020. Her membership is set-up with automatic renewal. In researching Ms. Leow’s complaint, I do not show any contacts from Ms. Leow asking for her membership to be cancelled. We did attempt to charge Ms. Leow’s card starting on May 25, 2021, for her next year membership, but her card declined and Ms. Leow’s card was not charged. I have taken the liberty to cancel Ms. Leow’s membership to Personal Defense Network.
I trust this addresses any concerns you might have had. If you wish to speak with me directly you may reach me at [email protected] or 763-577-1259.
Sincerely,
Tracy *****
VP Customer AccountsInitial Complaint
04/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am being charged for a service that I have no record of charging, and cannot seem to get them on the phone.Business response
05/04/2021
TeBetter Business Bureau
Attention: Ashley Anderson
Alternative Dispute Resolution Specialist
[email protected]
Phone: (651) 695-2444
Dear Ashley,
I received a copy of Mr. Scott ******** complaint. I appreciate the opportunity to respond.
Mr. ****** signed up for a membership to Woodworkers Guild of America on May 7, 2020. His membership is set-up with a hassle-free automatic renewal. We attempted to charge Mr. ******’s card on April 28, 2021 for his next year membership, but his card declined. Mr. ******’s card was not charged for his next year membership.
I have taken the liberty to cancel Mr. ******’s membership to Woodworkers Guild of America. His account will remain active until May 8, 2021. Our customer service team takes phones calls at 1-855-253-0822 and has live chat available on our website on Monday- Friday 8:00-4:30 and Saturday and Sunday 8:00-12:00. We also respond to emails at [email protected] if Mr. ****** has additional questions about his membership.
I trust this addresses any concerns you might have had. If you wish to speak with me directly you may reach me at [email protected] or 763-577-1259.
Sincerely,
Tracy *****
VP Customer Accounts
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Get a QuoteCustomer Complaints Summary
19 total complaints in the last 3 years.
13 complaints closed in the last 12 months.