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Find a Location

Built Strong Exteriors, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.
    • Built Strong Exteriors, LLC

      1355 Geneva Ave N Ste 200 Oakdale, MN 55128-5756

    • Built Strong Exteriors, LLC

      1355 Geneva Ave N Ste 200 Oakdale, MN 55128-5756

    Business ProfileforBuilt Strong Exteriors, LLC

    General Contractor
    Multi Location Business

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Minnesota Dept. of Labor & Industry Consent Order

    On January 11, 2023,  the business entered into a Consent Order with the Department of Labor and Industry (DLI). The Consent Order settles allegations that the business violated Minn. Stat. 326B.082, subd. 11 (b)(1)(2)(8)(9); 326B.84 (1)(2)(4)(14)(15);  326B.86, subd. 2 (2020) and Minn.R. 2891.0040, subp. 1D and 1H (2021). Under terms of the Consent Order, the business agreed to fully comply with all statues, rules and orders that govern residential building contractors in Minnesota; provide reasonable supervision for their employees, agents, subcontractors and sales staff and ensure all work meets the standard of the State Building Code; promptly and truthfully respond to requests for information from DLI; and are prohibited from commencing insurance funded projects  until the property owner has a written estimate and reached an agreed on scope and cost of repairs with the owner's insurance company. The business also agreed to complete the full scope of work as listed in the contracts and change orders and provide written notice of the actual scope of work to the property owner and/or their insurance company before requesting final payment or release of the insurance proceeds. The business also agreed to ensure all communications, including estimates, invoices, change orders are accurate and not to seek or accept final payment until all permitted work is completed and passed inspections.  The business also agreed to replace the roof and repair any interior damages for one of their customers by June 1, 2023, as well as obtain the required permits and inspections for the home. 

    The business will pay a $4,000.00 stayed penalty from a 2017 Consent Order as well as an additional $5,500.00 penalty. The business also agreed to comply with the terms of this Order and all laws, rules and orders under DLI authority.   The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to the below link.

    See all additional business information

    At-a-glance

    Customer Reviews

    3.57/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    According to the information provided by Built Strong Exteriors, this company offers roofing contractors that provide a wide range of restorative services for your home including residential remodeling. We protect your home from the damaging effects of the weather and ice dams through modernized windows, gutters, and siding.

    Business Details

    This is a multi-location business.

    Find a Location

    Built Strong Exteriors, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Built Strong Exteriors, LLC

        1355 Geneva Ave N Ste 200 Oakdale, MN 55128-5756

      • Built Strong Exteriors, LLC

        1355 Geneva Ave N Ste 200 Oakdale, MN 55128-5756

      Location of This Business
      1355 Geneva Ave N Ste 200, Oakdale, MN 55128-5756
      BBB File Opened:
      4/28/2015
      Years in Business:
      9
      Business Started:
      6/21/2014
      Business Started Locally:
      6/21/2014
      Business Incorporated:
      6/21/2014
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • David D Flattum, Owner
      Contact Information

      Principal

      • David D Flattum, Owner

      Customer Contact

      • David D Flattum, Owner
      Additional Contact Information

      Fax Numbers

      • (651) 702-1233
        Primary Fax

      Industry Tip

      BBB Tip: Hire a reliable and trustworthy contractor

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/23/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Hired Built Strong Exteriors (BSE) to replace roof/siding/gutters on home. BSE Rep stated the siding could take 8-9 weeks due to the supply chain. After roof was replaced, we did not hear from BSE. We attempted to contact BSE Rep by phone, email, text and leaving messages at his office. We were finally able to speak to someone from BSE approx. 30 days after roof was completed. We were told nothing was happening because no one from BSE had taken a sample of our siding to order new siding. After multiple weeks and again no communication from BSE, we began reaching out again & were able to reach someone in the office, who told us our siding samples were still sitting in the ************** been sent in for a color match yet. Finally, BSE Rep told us siding was discontinued & needed to send a letter to ins *** to replace all of the siding. We followed up with the ins. Co. No info had been received from BSE. After no updates from BSE, we emailed BSE office 12-12-22 & received response stating, We are doing most siding this spring/summer. Our production does all of the ordering and scheduling so they will contact you or the new home owner when its ready to be scheduled. Not anytime soon. The weather has been so cold we moved most scheduled jobs already. Our siding still has not been ordered or our job scheduled. We understand delays can happen beyond a contractors control that can delay the process by no fault of their own. This is not the case here. Because of BSEs negligence, more than 8 total weeks of time was lost between July - September. BSEs lack of communication and follow-through is directly responsible for delaying the completion of the job, which continues to cause undue hardship until the work is complete. When the work is complete, the ********* can release to us the substantial amount held in escrow.Weeks to a month were lost in between each step. We conveyed the time-sensitive nature of this job to BSE.
      Read More

      Customer Reviews

      14 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Christina F.

      1 star

      01/08/2024

      BEWARE!!! I dont even know where to startat first, they were prompt and responsiveness that was until they had our insurance checks, of course. Then, excuse after excuse why things werent ordered and they were delayed. Ongoing lack of communication and responsiveness is a huge concern. When we started making calls to supervisors, finally they got out to the house. Shouldnt have gotten our hopes upbecause they didnt actually complete the job they were hired to do. They forgot to do the ridge vents on our shop. The crew didnt snap any lines for shingles, so shingles rows are not straight. ***** were so uneven, a kindergartener could cut straighter lines (they came out later to fix, but made it even worse). They damaged a gutter (later replaced with a shorter one that wouldnt catch water off the roof), plus damaged a log on our log home (and chipped another). Oh! And safety? Forget that. An open utility knife came flying off the roof and hit my child in the leg (he was at least 12 feet away). Weeks later, when gutter guy came he left all the gutter debris including nails and shingle granules all over our deck, yard, and driveway. So clean up and patching tire holes were just icing on the cake to this nightmare. We started this process in early September of 2023. January : got our invoice. They made a clerical error and they claim we ended up owing $9000 more than originally told (they called this human error when originally calculating). I found a $619 overcharge and another charge for flashing they didnt even do (over $1000).Working with Built Strong was one of the worst experiences ever. Very unethical, poor workmanship, poor communication, no integrity.

      Built Strong Exteriors, LLC Response

      01/16/2024

      Thank you for bringing this matter to our attention. We value customer feedback as an opportunity to improve. We understand the frustration with the lack of communication. ******** care is a top priority for us, so we are currently reviewing and addressing processes to prevent this from happening again. With regards to the invoice, we pride ourselves in Truth in Invoicing, which is a disclaimer on the bottom of the invoice. This invoice situation was simply a clerical error, human mistake, and for that, we apologize. Once it was brought to our attention, we were able to correct that error on the invoice, along with taking off the flashing that was not done. We are pleased to report that we have worked with the customer to come up with a mutual agreement and have settled this claim on good terms.

      Local BBB

      BBB of Minnesota and North Dakota

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