ComplaintsforWoodbury Financial Services Inc
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Complaint Details
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Initial Complaint
05/15/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I have been trying to file a ************** claim for my mom that recently passed and needed assistance with the insurance company that insures her policy to file the claim. However, it has been a struggle to get anywhere and required paperwork is not being sent in timely fashion while my mom's funeral is on hold waiting. I contacted the Agent that was listed on her policy which states "Agent 156843U000 Woodbury Financial SVCS ***** The Agent is now saying since the original agent is no longer with them that instead of rolling the policy into another agent's book of business that it was rolled into a house account, and they are just Brookers. That would be fine, but it has Woodbury as the listed agent and supposed to represent the insurance company and assist with claims. Whereas a ******* is just selling the policy which nowhere on any paperwork does it have Woodbury listed as a ******* only has Agent.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.