ComplaintsforCulligan Water Conditioning-Minnetonka

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Around 5 months ago we had a technician come out to change the filters on our reverse osmosis drinking water system. At the time he told us the office sent him with the incorrect filters and we need to have them changed in 6 months vs the usual 12 months.It has not been 6 months and our water tank is not filling up. We called to have them change the filters and they said they are booked out. I told them the wrong filters were replaced the time prior and the person on the phone said it must be a misunderstanding. Very strange they cannot help us in a timely fashion and they are going against what one of their technicians had told us at the last filter change. What am I paying monthly for? Very absurd to be told we have to book a month out for their mistake of bringing the wrong filters in the first place. I expect someone to come this week. I'm not paying a business to do their job or figure out answers for them. Should be free for a year to have to deal with such a business. If you can't find time for your current customers don't book new ones.

  

  Business response

  05/30/2023

  Customer called into the office asking for the ** due to the issues with receiving service on their drinking water system. ** reviewed the account and talked to ***** over the situation. He apologized for not scheduling a filter change within the six months that was communicated through the technician, and informed them their water quality was still good despite the timelapse on the filters. ***** shared that the water is now flowing and would like for someone to come, test, and ensure all is working well. Culligan has scheduled a technician to evaluate the water and sanitize the system on June 19th.

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We have been renting equipment from Culligan for over ******************************* at least 7 When I called them about what I was actually paying for they said it was that Culligan would ensure it was in working order and that the best deal is available. I read the manual, my rented unit should be maintained at least every 2 years and lasts **** years. They no longer offer this model for there are more efficient and environmentally friendly models. They never reached out to let us know this. I would like to report negligence on their part for not upholding their advertised regular service and maintenance. Without having come out here in over 7 years there is no way they can guarantee the system is working optimally.

  

  Business response

  11/14/2022

  This complaint is from a Culligan customer from *********.  Not sure how this complaint found it's way to ** here in **********.

  We are the Culligan of ********** franchisee, and our territory is just the greater Sacramento region.   Regretfully we are unable to assist any customer outside our territory.

   

  

  Business response

  12/23/2022

  Culligan has reached out to our customer and has agreed to give the system at no charge. Before ownership has been transfered, Culligan will have a technician look over the unit to ensure it's operating properly.

   

  All has been communicated to our customer and been agreed upon. 

  Customer response

  12/28/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩