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Business ProfileforEquitable Acceptance Corporation
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning customers signing up for student loan consolidation services with third parties, complainants state they are confused as to how they wind up dealing with Equitable Acceptance Corporation. Equitable Acceptance Corporation purchases contracts from these third party companies and attempts to collect on payments due for services rendered. BBB brought this pattern of complaints to the attention of Equitable Acceptance Corporation. The company acknowledged issues in communicating with students and stated they are trying to fine-tune the transition process from when the loan consolidation services are utilized to when Equitable Acceptance takes over the contract. BBB also expressed concern about some of the third party loan consolidation services the company is working with, as some have F ratings with BBBs out of state. Equitable Acceptance Corporation pledged to work with companies they deal with to urge them to address any outstanding issues with BBB. However, the volume of complaints filed against the business has not decreased. The business was notified of this pattern January 2017, and has not provided a response regarding the pattern of complaints.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- PO Box 27007, Minneapolis, MN 55427-0007
- BBB File Opened:
- 7/1/1977
- Years in Business:
- 62
- Business Started:
- 1/1/1962
- Business Started Locally:
- 1/1/1962
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Jeffrey Henn, Vice President
- Donald Henn, CEO
- Cheryl Hepola, Customer Service Manager
- Contact Information
Principal
- Jeffrey Henn, Vice President
- Cheryl Hepola, Customer Service Manager
Customer Contact
- Cheryl Hepola, Customer Service Manager
- Additional Contact Information
Fax Numbers
- (763) 797-0111Primary Fax
- (763) 542-3913Other Fax
Phone Numbers
- (800) 336-4962Other Phone
- (866) 646-8659Other Phone
Email Addresses
- Primary
- (763) 797-0111
Customer Complaints
5 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/03/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Customer Reviews
3 Customer Reviews
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Most Recent Customer Review
Mary A.
03/18/2022
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