Customer ReviewsforMinnesota Rusco, LLC

They absolutely fumbled my home project. They ordered the wrong cabinet, Installed the trim wrong so that it sticks out. They did not seal the floor behind the toilet where the water leaks, THEY INSTALLED MY TOILET WRONG causing a leak into my downstairs. The installors told me they would not install the ceiling panel with popcorn ceiling so I had to remove it myself if I wanted it. Absolutely ridiculous.

I would like to thank Kevin and Mike for the overall experience of replacing our windows. They explained the work prior to starting, provided status along the way, and went through the end results when they finished. They also took care to protect the house while leaving everything in a clean stated when they finished.

If we could right now we would give them 0 stars. After searching for a good company to replace our bathtub with a walk in shower, we thought we had found one everything was great in the first few meetings. We had thought after the saleslady left that we would be getting what WE wanted but the whole project has been a nightmare! Not only did the company promise a larger shower and would be going back to the studs, which would have made it bigger as we were told it would be, they said we could have a hot and cold faucet as we had before, Dave the installer told us he hasn't done one like that for years, again we were told by saleslady we would have it. Wrong shelf was ordered, so they said that would be replaced. BUT when they brought the base in (keep in mind they already had ripped our old bath out) it was too small only the size of the bathtub we had before. What could we do? tell them to pack up and leave? was too late we needed a shower and they knew that, so Dave installed it, many issues since, the doors leak at bottom and sides, don't like the water faucet at all, and with the cost of it we didn't get what we were told was going to be done. To top it off we haven't heard from the company about these and a few other issues for over 3 weeks, no contact we made lots of calls to them. I can't believe after reading some of the reviews on this site that they continue to get A+ rating from you. Richard & Tammy

We had siding, gutters, windows and walk in shower installed. The project was completed April 2023. We had a couple of issues with a starter rail for the siding coming off and they installed screens on the gutters. The gutter screen is pushing up on the shingle drip rail in spots and pushing up the shingles. On Sept. 7th I sent a warranty request and never heard back. On Oct. 10th I spoke to Aaron, the sales rep (he has been great to work with) and he got me in touch with Andy in the office. He said the warranty manager would contact me that afternoon or the next day to set up and appointment. Never heard back from anyone - left several phone messages. I re-submitted an online request - no contact back. This is very disappointing considering the amount of money we spent with Rusco and that they have no customer service. Ken and Deb ******

Some things to know about MN Rusco who we recently hired to do a tub to walk-in shower conversion which included a bathroom window. They are not inexpensive but they do great work. Their sales pitch is sort of high pressure, e.g., "we can give you this price if you sign right now otherwise it will be X$ more". Also the sales rep claimed the walk-in shower would be 6" wider than the tub it replaced (it wasn't). Ask specific questions from the measuring person about actual sizes, building codes, and what needs to done prior the start of the project, e.g., the plumber had to upgrade the drain pipe in order to meet current code - it was not a problem other than he was not informed of this and discovered it when he arrived to do the install. If they are redoing any plumbing lines they will replace your old copper with plastic. Finally, when they called to give us the actual work dates the customer service person said there would be two contractors on different days, one for the window and another for the walk-in. It turned out we had one contactor for the whole project which was not a problem but led to some confusion on our part. These are not necessarily problems, just things you should be aware of, and we are very satisfied with our new shower.

The crew that installed our new walk-in shower did a great job. Led by Dave *******, they arrived on time, were professional in all respects. They communicated throughout the whole process and did a complete clean-up. We are very satisfied.

Minnesota used to be a good company, I purchased 2 windows for my business 5 years ago (about) and this Summer one of the windows came away from the frame of the window. I called and made a request for a someone to come out and look at it, it is unuseable now and never heard back from them. I called today Dec 12 to see what is going on, the person that I talked to no longer works there, and I was informed today that nothing can be done for the window, I need to purchase a new window!! I spend nearly $4000 on two windows, I will not spend another dime, shame on them.

My wife and had mn. Rusco remodel our kitchen, they caused a flood in in our basement, ordered the wrong size cabinet doors twice which we still don't have. Bad communication. And tried to offer us a gift card to satisfy us.

MN Rusco is violating the rights for people to leave honest reviews. It is their policy to offer discounts to unsatisfied people ONLY IF they sign a NDA. They start off small ($50 off or a gift card to somewhere) but the higher the discount, the NDA is non-negotiable. I had major problems with MN Rusco - wrong color trim, windows that didn't fit, broken locks, and it took over a year from start to complete finish. I would never use them again. After all of the problems, I negotiated a $2,000 discount but the only way I could receive the discount, was if I signed an NDA. I refused to sign because I knew they were violating my rights as a consumer. I have all the paperwork for proof if the BBB wants to look into this corrupt business. This company is NOT a 5 star company and should not be rated as such on Google or any platform, ESPECIALLY the BBB.

I’m not sure why Minnesota Rusco solicited us to complete a review of our window experience with them- but okay. Minnesota Rusco put the wrong color window in our house. The color was listed incorrectly -by the MN Rusco sales person- in our contract. We did sign that contract. Since we didn’t check all of the contract details before we signed it, MN Rusco said we were stuck with the window. Unfortunately, we trusted the sales people because we literally showed those sales people samples of the trim colors from the other windows. They assured us that they could match those windows. Foolishly, we believed they could write a contract properly and name colors - given all the physical examples in front of them including our actual windows. The window we purchase and had installed is enclosed in the shower stall. The sales team saw the space and knew the situation. They told us the privacy glass would be obscuring enough so that you would not be able to see people through it. However, we may as well have been showering in the yard, because you could see perfectly through the “obscured” glass. We had to buy window obscuring film off Amazon so our neighbors can’t watch us shower. When we inquired of MN Rusco the sales manager said simply - that we had the highest level of obscuring glass and we signed the contract. MN Rusco offered us a $100 gift card from Target so we can paint our window the correct color. They also said they would give us a black screen that will match the window. Finally, they charged our finance account before discussing any issues we may have had to report about the project. Our window install with Minnesota Rusco has been very disappointing. Our other windows are from another company. If I could do it over again, I would have used another company and NOT Minnesota Rusco.