ComplaintsforDiscount Plumbing and Drain Cleaning
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Complaint Details
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Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Discount plumbing installed a new water line for our refrigerator.My concern the water line is sitting directly on top of my electrical panel. There's really no space between the panel and the water line. This is a major concern because if the line breaks it will cause damage to the entire panel.I called to express my concern 3 days after the panel was installed and was advised it should be okay. I don't know if this is upto code ,and we believe is has the potential to cause water damage to our electrical box.These services were provided on Monday Feb, 27th, 2023. After researching ,the website says satisfaction guaranteed. I would like Discount plumbing to come and look at the location of the water line and possibly change the location. I'm hoping Discount plumbing is willing to stand by their word and make sure we are satisfied as consumers. ThanksBusiness response
03/16/2023
Good morning!
We saw this inquiry and booked a same day appointment. *********** rerouted the water line in basement for upstairs fridge line at no charge to the customer as a courtesy.Please let us know if there is anything else we can do. Thank you!
-Discount Plumbers
Customer response
03/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.