ComplaintsforKlash Drums
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Complaint Details
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Initial Complaint
03/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 03/13/2022 I purchased an acoustic snare drum from Klash Drums LLC of ***********, **. The transaction was handled by Reverb.com, an online "middleman" that sells musical instruments for clients to buyers. This drum was advertised as "new." When I received it, the top batter side head had drum stick marks showing that the drum had been played previously. When I e-mailed Klash requesting a new replacement head they offered a full refund. They stated the cost of a new head plus shipping it to me would be more than just doing the refund. I disagree with that statement entirely. The order number is #********. I would like a replacement head. Their principal manager is *************************.Business response
04/18/2022
We have offered a replacement head to the customer. We are waiting to hear back from him before shipping it out.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.