Business ProfileforMassage Envy

I am a "member" at Massage Envy and pay a reoccurring monthly fee based on a contract for services. In November of 2021, I scheduled a therapy session with this location on short notice. I explained the type of deep tissue muscle treatment I needed to the front desk, and was told there was a new therapist who could see me. I regularly saw someone else, but they were not available. At the beginning of the session, I confirmed with the therapist the type of treatment I was expecting. She proceeded to tell me she was injured, and may not be able to assist me with deep tissue. I was frustrated with this because I had confirmed my treatment requirements with the scheduler. After less than 5 minutes, I stopped the massage, stating that I had requested a deep tissue message, my needs required as therapy for a previous car accident, and this therapist could not provide the proper technique. I stated that this session should never have been scheduled, since I specified the pressure level I required at the time I booked the appointment. I exited the therapy room and spoke with the front desk, who stated to me that I would have to pay for the session. I was unhappy with this and also with them wasting my time, since they knew the therapist was injured but scheduled me anyway. I demanded to speak with *****, the franchise owner. The front desk employee appeared scared because I confronted them even though I was polite, but upset. They stated I could not speak with the owner. I demanded to have him call me. A few days later he did call, stating that his therapist had quit, and that he held me responsible. I explained he was the one responsible since he had an injured therapist treating clients. He told me that, regardless, he had an employee quit over this confrontation, and I was not welcome back. However, I pay $75 every month to use ALL Massage Envy locations. I should not be restricted from using this location.