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Business Profile

Electronics and Technology

AirSelfie Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This product cost $150-$250 and fairly new, yet the app will not work on current phones. Most importantly this product is still being sold through reputable companies and their website is live, but their support email bounces back.. are they out of business? If they are out of business and their app isnt compliant with newer phones they need to get these off the market, or update their app in the ****** playstore. (there is literally no way to use this device without the app..) - Airselfie Air Neo. Tried app on ******* S24 ultra (arguably the best phone in the world now), and on ******* A23 a budget phone. I am also in IT so this is not a user error, it works on my older Note 20.

  • Initial Complaint

    Date:10/05/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Late last year I purchased an Air Selfie Neo as a Christmas gift. The product was incredibly difficult to operate and the battery lasted for approximately 2 minutes. This is a selfie drone. You could toss it in the air once, then the battery would die. I communicated with their team via email for a refund. They had me return the product and I had to pay for postage. No refund was provided. I continued to reach out to them and received receipt that the product had been received at their warehouse, but still no refund. Multiple times now they have told me that the refund has been processed and to "check my account in a few days" but no refund has ever come through. I paid $129.95 plus return shipping. I have been in email communication with them since January 2023, and they are still telling me to check my bank account in 3-5 days. It is now October 2023.

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a brand new drone product, Airselfie Neo drone. It worked for approx. 3 days, only to be unable to rebind with the app on my phone and therefor I am not able to use the device. I contacted the company 4 times, first by email, via chat and additional two emails to ask for customer support with their product. I was never contacted or received a response to my email except an automated email stating that my email had been received. I am pretty confident that the issue is firmware related and only the manufacturer would be able to fix the bug in the drone`s firmware. As of right now, I have a nice blue door stop or paperweight. I would like to get the customer support and possibly a warranty replacement as guaranteed by law.

  • Initial Complaint

    Date:04/24/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like most of the compaints I see here, I ordered this product back in 2019 with promises to be delivered and I have not received anything. Its now been 4 years and I see the product being sold online and in stores at bestbuy. Why am I not receiving my product? I cant get anyone on the phone, this is such bs. Contribution ID Order number ***** indiegogo Contribution Date October 25, 2019

AirSelfie Inc. is NOT a BBB Accredited Business.

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