Customer ReviewsforRowCal Management MN LLC

My HVAC did not work from 05/23/2024. I gave them a call at that time. An agent pick up the phone, and she used 15 mins to figure out which location I was at. And then she told me I got the wrong number which is the exact number on my rowcal portal. Then she gave a number which was no one pick up. Second day morning (05/24/2024) I gave another call (the same number as before), another agent picked up the phone and told me she would contact the property manger, and got back to me soon. And nothing happens. In the second day afternoon, I made another phone call. Another agent picked up the phone and told me that the only thing he could do is create a ticket. And I asked him when I could get update? He told me that he did not know. And I asked him who response for this? He told me that he is responsible. And I asked how many tickets ahead me? He told me that he did not know. And I asked is there a est time for fix? He told again "I don't know"

I live/ rent in a non HOA. And Rowcal sents repeated letters telling us we are in violation of article 2 section 1. Lorson Ranch neighborhood is not an HOA. And Rowcal needs to stop harassing the neighborhood

They recently acquired our property management co. and have failed me at every interaction. Example. We had a dangerous situation occur, the emergency number was called, it was placed on hold for a full ten minutes then went to VM. The call was returned one week later. The message left acknowledged a week had lapsed. They have the culture where everyone acts like the "customer is the enemy, do as little as possible for them!"

Absolutely worthless! I've been trying to pay my HOA fees in my account, but it won't let me. I get a message telling me to contact the office.I've left messages and emailed several times. I just get an automated email response telling me to check the FAQ page. It's maddening!! I'm going to the next meeting and will be pushing for a new management company. I can NOT be the only one who has been having a horrible experience with these clowns

Hi SC, we sincerely apologize for the frustration you've experienced trying to pay your HOA fees online. We clearly dropped the ball on communication and support and will be working to improve that on our end to deliver an exceptional experience for our residents in the future. Thank you for bringing this to our attention so we understand where we need to improve moving forward.

6 calls to emergency management number and kept on hold each time and when someone did respond they hung up in the middle of the call. Incredibly frustrating. I am recommending at our HOA meeting that we pursue another Management company.

Hi *****,I'm sorry to hear you had trouble getting through on our emergency line. We are looking into this and hope it was an isolated incident. I see that you spoke to our team twice on April 26th and again on April 29th, with additional email contact from your community manager that same day. If there is further need for assistance, please let us know.Thank you.

The customer service here is absolutely useless. I have reached out to them almost 10 times and have yet to speak with anyone. I did however receive 1 response to an email, but I responded and havent heard back.

Hi *******,Thanks for reaching out so we can get this corrected. I see you are an owner in our ************* region. While this BBB listing is for our ********* offices, I am still happy to assist you. I have reached out to your community manager who will be contacting you directly today. We are so sorry to hear that we missed the **** on communication with you and would appreciate the opportunity to make amends. Thank you

Rowcal makes everything way more difficult than it needs to be

Hi *****,We're sorry to hear you have had a less than ideal experience with us. We would like to discuss this further with you if you are open to it! Please email ********************************** and our team will work to bring a better resolution to your situation. Thank you for reaching out!

RowCal has taken over 4 months for a neighbor's unit which an internal sprinkler head broke. I had the same issue, and it's going on 3 months for me. I can't live in my whole lower level. They rarely answer the phone and if they do, they say the board is handling it. You can't contact anyone on the board. They don't respond,. I really feel bad for my neighbor who has waited longer than I. All the company would have to do is either say they will file an insurance claim or not. This took way too long! Hopefully I don't have to wait as long as my neighbor. There's more too.... I've heard that if they file a claim everyone would have to pay more....there's no money...etc. Not happy with RowCal at all.

Dear ******,I hope this message finds you well, and I sincerely apologize for the inconvenience you have experienced following the water leak incident on December 11th. Your concerns are of utmost importance to us, and we appreciate your patience during this challenging situation.I understand the frustration that can arise when dealing with the aftermath of such an event, and I want to assure you that we are doing everything within our power to expedite the insurance claim approval process. As you may be aware, these procedures can be intricate and time-consuming, involving coordination with multiple parties.Since the initial emergency mitigation, RowCal has been actively engaged in working with both the Board and the association insurance to facilitate the approval of your claim. We have also maintained open communication with your insurance provider to ensure a smooth process on all fronts. It's important to note that navigating insurance claims can be a complex endeavor, and we truly appreciate your understanding and cooperation throughout this period.Please rest assured that RowCal remains fully committed to assisting you until this matter is entirely resolved. We understand the impact this situation has on your daily life, and we are dedicated to providing the necessary support to bring about a swift resolution.If there are specific concerns or additional information you would like to share, please don't hesitate to reach out to us directly. Your feedback is invaluable as we continue to improve our processes and services.Thank you for your understanding, and we appreciate your continued patience as we work towards a resolution.Best Regards,******************* Executive Administrator RowCal

As with many others, our *** had a terrible experience with Rowcal. We are a development of just over 70 privately owned, single family homes in **. Since I joined the Board of the *** a year ago, Rowcal was a disaster. Multiple communications and concerns to Rowcal from the Board were ignored. Getting access to our own financials was next to impossible.I could lengthen this litany; but, suffice to say we're now with a different management firm and very glad that Rowcal is in the rear view mirror. I don't believe the firm is worth even one star.

Hi ******,I'm sorry to hear you had a bad experience with RowCal. Though I wish we had been able to resolve your complaint while you were with us, we understand that we may have dropped the ball in this case and we are sincerely sorry to have lost your community's business. We do hope that you enjoy your new management company and ********* the line you may give us the opportunity for a chance to serve your association well.

Terrible-no communications since Dec. 1 thats 19 days. Had a water leak which caused a claim for insurance. Rowcal being the middle person is slowing down the whole process.

Dear *******,Thank you for taking the time to share your concerns with us. We sincerely apologize for any inconvenience you've experienced and want to assure you that your feedback is invaluable in helping us enhance our services.Upon receiving your review, we initiated a comprehensive review of your account and communications history. We understand the urgency of your situation and the frustration that *** arise from any delays in communication.Here are the next steps we are taking to address and expedite the resolution of your concerns:1.Account Review: Our team is conducting a thorough review of your account to identify any lapses in communication and areas for improvement.2.Escalation Process: Your case is being escalated within our system to ensure that it receives immediate attention and expedited resolution.3.Direct Communication: A dedicated representative will reach out to you promptly to provide updates on the status of your claim and address any specific concerns you *** have.4.Coordination with RowCal: We understand the importance of streamlining the process, and we will work to expedite the resolution of your concern.5.Continuous Updates: Our goal is to keep you informed and address any questions or concerns you *** have along the way.We genuinely appreciate your patience and understanding as we work towards a swift and satisfactory resolution. If you have any additional details or concerns that you would like us to consider during this review process, please feel free to share them with us.Thank you for bringing this matter to our attention. We remain committed to addressing your concerns and providing the level of service you rightfully expect.Sincerely,*******************, Executive Administrator, on behalf of Your RowCal Team