We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sporting Goods Retail

Barrels and Arrows LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from Barrels and Arrows through Gunbroker in June of 2024 and I have never received the item. The item number is **********. I contacted the seller twice concerning the item being shipped and both times I was told that somehow the item had failed to transfer over from ********* to their system but they had confirmation of me paying for the item and that it would be shipped immediately. I purchased this item in June of 2024 and today is January 1 , 2025 . The seller will no longer return text messages or answer the phone number provided or emails. I am in lose of $315.35 USD and I want either the item shipped to my ffl dealer or to be refunded the $315.35 . This seller had very good reviews on ********* or else I would never have purchased anything from them but now they are no longer a seller on *********.

    Business Response

    Date: 01/13/2025

    customer ORDERED firearm 6-19-24 using our 90 day layaway. customer did not complete the order until well past the 90 days, a refund check will be issued, since this has dropped out of our system.

  • Initial Complaint

    Date:12/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am rejecting this response because: the firearm is definitely attainable and not discontinued, either through a supplier or another seller as I just looked online and on gunbroker. This is the base, synthetic tactical Remington 870; nothing too fancy and is probably their most popular shotgun. There's about as much chance of them discontinuing this, as Glock discontinuing the Model 17. The ad title on gunbroker also lists it as an Express, but the model number in the description is actually R25549 which is still in production from looking at their website, and is called the 870 synthetic tactical. Perhaps that's where their problem lies, in that they put it as an Express in the title and that may be what they're searching for with their suppliers. Here's a link directly from ********* that confirms the above is still produced: **********************************************************************

    Worst case scenario, I'm sure they could also     find a similar synthetic model or slightly better model due to the inconvenience and work it out with me. The fact is they fraudulently sold a firearm they didn't have, so now I'm stuck having to wait till their suppliers get one in and they sort out their distribution issues. I also don't want a refund as 1. I've already invested significant time and money into receiving this firearm and if I accepted anything less, but the gun would have nothing to show for my efforts, and 2. I never got the partial refund I was supposed to get on the Colt Python I was promised well over 3 months ago, so I don't honestly trust them to process a refund. Plus there's numerous other reports, BBB complaints, and ****** and ******** reviews of people not getting their promised refunds, so seems like that would be just as bad of a route to go, if not worse.
    ailed attempts to get resolution, Ive received no progress. Their customer service is nonexistent, and the owners lack of communication and follow-through has been unacceptable. B&A is completely unprofessional and unresponsive once they have your money.GunBroker has removed B&A from their platform due to numerous complaints from other customers. *** also filed reports with the local police, Attorney General, ***, BBB, and *** in hopes of holding this company accountable for their fraudulent business ************ this point, I seek delivery of the Remington 870, not a refund, as Ive already invested significant time, effort, and frustration, and would have nothing to show for it if I received a refund. B&As incompetence, lack of professionalism, and neglect should not be tolerated, and I hope the BBB will take swift action to prevent others from facing the same issues. They should be held responsible for their actions and held to a higher standard in the industry.

    Business Response

    Date: 12/28/2024

    we are working on resolving the complaint, we have offered a full refund, customer states he would like to wait to see if we are able to get firearm in question.  I believe it is a discontinued firearm.  We are working to find one

    Business Response

    Date: 01/13/2025

    we have talked with this customer multiple times and he always states that he will wait...

  • Initial Complaint

    Date:12/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Buy rifle on October 9 through gunbroker, put on layaway then paid it off about a month later. Since then nothing no rifle or refund. I call and nothing. When I did get a hold of them the excuse was they dropped the rifle when boxing it up for shipment, he said he ordered another one and was supposed to be there in a few ******* never showed. Then I got a an excuse that the owner had some kind of medical emergency and the guy I talked to couldnt do any thing. I want my product or a full refund.

    Business Response

    Date: 12/30/2024

    customer did charge back, this serves as the refund

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     I am rejecting this response because:
    It was over a month before I filed the charge back. this guy does this on purpose. just check FB or ****** the name of his shop and that is more than enough proof that he is doing this on purpose. He is not only keeping people's money, he is also keeping their firearms as well. That's a thief to me. I will be in touch with his local state police as well as *** to file charges on him and his shop. he doesnt answer the customer  or the banks, That's why there are maybe getting close to a hundred charge backs because that's the only thing we can do as a customer!  We are now, getting a bunch of these customers he has stolen from and going to file class action suit on this low life.. Some of us are getting our heads together to make a trip to his shop to confront this coward, liar and thief!!  I have no idea hoe he continues to get away with it and he is still ripping people off with their hard earned money and their firearms. The feds should be able to do something to shut him down from being able to do this to honest people!!?? I have every email and phone calls to him in black and white with dates on everything. This includes Gunbroker business he was selling on. I have emails from them saying that he would not answer their phone calls or emails (like he does to everyone he burns) So they cut off his account and they cant help anyone with this. He has a nice little rip of game going on that nobody has called him on until now. He should not ever be able to even hold a business license much less his FFL lic!!! I also have along with all paperwork, pictures of this thief, phone numbers and addresses he has held for the last 10 years if anyone needs this info, email me thru BBB and I will send you everything you need to  file lawsuits against this lowlife ******. I will be getting in touch with his local municipalities to file reports against him. Again, Its just all the stuff I saved from him and about him.


    ould have been done 2 weeks ago.

    Business Response

    Date: 12/30/2024

    customer did a charge back on his card, this serves as his refund

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     I am rejecting this response because:
    I paid Barrels and Arrows a total of $890.95.  I have only recovered a chargeback of $264.74, which they are well aware of, as *************  has kicked them off their platform for their fraudulent business practices, and advised Custmers who have been cheated by them to initiate chargebacks. If Barrels and Arrows wants to refund the remaining $626.21 they owe me, I will be satisfied.  Otherwise, I will pursue all avenues to recover my funds, including legal action against Barrels and Arrows.

    ****** *********


    Business Response

    Date: 12/26/2024

    Customer did a chargeback and was refunded so we cannot ship or refund again.

    Business Response

    Date: 01/07/2025

    as customer states, he did a charge back, therefore we did not issue a refund, he was refunded through his card company through the charge back process. 

    Customer Answer

    Date: 01/08/2025

     I am rejecting this response because: I have recovered the funds I paid to Barrels and Arrows via Credit Card ($640.95 of $890.95 paid to them).  Barrels and Arrows still owes me $250.00 that I paid them via personal check #****- If they wish to issue a refund for that amount, I will consider the matter concluded.  Otherwise, I will be filing a complaint with the *****************, Tobacco, and Firearms (BATF).


Barrels and Arrows LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.